Operations Manager

Lincoln Digital Group; West Palm Beach (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Lincoln Digital Group provides digital marketing leadership in South Florida, seeking an Operations Manager to drive the agency’s engine. You’ll ensure on‑time, on‑scope client delivery across paid media, SEO, creative, and web by building scalable workflows and accountability.

You’ll collaborate with leadership and coordinate strategists, creatives, and media buyers to keep programs moving. This role requires hands‑on experience with ad platforms, project systems, and a results‑driven mindset.

Qualifications

• 4–6 years of digital marketing experience.
• 2+ years working inside a marketing or advertising agency.
• 3 years of hands‑on experience using AI tools (ChatGPT, Claude, Gemini) in marketing operations.
• 2+ years of Google Ads management experience.
• 2+ years of Meta Ads experience.
• 2+ years of SEO experience.
• 2+ years working in project management tools (e.g., monday.com, Asana, ClickUp).

Responsibilities

• Own day-to-day agency operations: workflows, timelines, capacity, and delivery standards across all client accounts.
• Manage and continuously improve our project management systems, SOPs, and QA processes.
• Coordinate cross-functional work between paid media, SEO, creative, and development teams.
• Oversee campaign operations across Google Ads and Meta — trafficking, QA, pacing, and reporting cadence.
• Keep SEO programs on schedule and on scope, ensuring deliverables meet agency standards.
• Drive AI adoption across agency operations — building, refining, and scaling workflows using AI tools.
• Run weekly reporting and client update rhythms, keeping internal teams and clients aligned.
• Identify bottlenecks before they become problems and fix them at the process level.

Skills

Digital marketing experience

Agency experience

AI workflow adoption

Cross-functional communication

Ownership mindset

Tools

Google Ads

Meta Ads

SEO tools

PM tools (monday.com/Asana/ClickUp)

ChatGPT/Claude/Gemini in ops

Job description

Operations Manager Lincoln Digital Group™ — West Palm Beach, FL

About Lincoln Digital Group

Founded in 2013, Lincoln Digital Group™ is a West Palm Beach marketing agency helping leading businesses and premium brands reach and convert the high-value consumer — with a specialized focus on the South Florida market. From hospitality and lifestyle brands to healthcare, retail, and real estate organizations, we deliver measurable growth through strategic vision, branding, social-first creative, performance marketing, and leading-edge tools and infrastructure — all backed by clear attribution and measurement.

A Global Agency Awards finalist for B2C Agency of the Year, our client retention rate has exceeded 85% since 2022, and in the past 12 months, 90% of our clients have grown their investment with us. We are Masters of the Consumer Market™.

The Opportunity

We're hiring an Operations Manager to run the engine room of the agency. This is the person who keeps client work moving on time, on scope, and on standard across every account — paid media, SEO, creative, and web. You'll sit at the center of the agency, working directly with leadership and coordinating across our strategists, creatives, and media buyers.

This role is for someone who has done the work themselves — managed the ad accounts, run the SEO programs, lived inside the project management tool — and is ready to own how it all runs. You know what good looks like in Google Ads, Meta, and SEO because you've delivered it, and you know how to build the systems, workflows, and accountability that let a team deliver it consistently.

Our clients are highly visible, the stakes are high, and the pace is fast. You should want it that way.

What You’ll Do

• Own day-to-day agency operations: workflows, timelines, capacity, and delivery standards across all client accounts
• Manage and continuously improve our project management systems, SOPs, and QA processes
• Coordinate cross-functional work between paid media, SEO, creative, and development teams
• Oversee campaign operations across Google Ads and Meta — trafficking, QA, pacing, and reporting cadence
• Keep SEO programs on schedule and on scope, ensuring deliverables meet agency standards
• Drive AI adoption across agency operations — building, refining, and scaling workflows using tools like ChatGPT, Claude, and Gemini
• Run weekly reporting and client update rhythms, keeping internal teams and clients aligned
• Identify bottlenecks before they become problems and fix them at the process level

Requirements

• 4–6 years of digital marketing experience
• 2+ years working inside a marketing or advertising agency
• 3 years of hands‑on experience using ChatGPT, Claude, or Gemini in marketing operations
• 2+ years of Google Ads management experience
• 2+ years of Meta Ads experience
• 2+ years of SEO experience
• 2+ years working in project management tools (e.g., monday.com, Asana, ClickUp, or similar)

Who Thrives Here

• Operators who bring order without slowing things down
• Direct communicators who hold themselves and others accountable
• People who welcome a fast‑paced environment with highly visible clients and high stakes
• Builders who see a broken process and fix it rather than work around it

Location

South Florida preferred, but not required for the right candidate.