Operations Manager

Dollar Tree Stores; West Memphis (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement matching

Employee Stock Purchase Program

Educational Assistance

PerkSpot access

Job summary

Dollar Tree is seeking an experienced Operations Manager for a high-volume distribution center. You will partner with senior leaders to oversee receiving, order filling, and shipping operations, ensuring safety, quality, and efficiency across shifts.

The role emphasizes SOP adherence, data-driven decision making, staff development, and continuous improvement. A strong background in distribution center management, leadership, and proficiency with WMS/AS400 is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of five years of distribution center management or operations experience.
• Strong leadership and communication skills.
• Proficiency in Microsoft Office; experience with WMS/AS400.
• Flexibility to work various shifts.

Responsibilities

• Coordinate receiving, order filling, and shipping in a high-volume DC.
• Monitor loads and ensure quality, safety, and cost controls.
• Develop and administer policies and SOPs across shifts.
• Partner with HR on hiring, training, and coaching.
• Prepare operational reports and statistics.

Skills

Leadership

Analytical skills

Microsoft Office

AS400

Decision making

Communication

Education

High school diploma or equivalent

Bachelor's degree in business administration, logistics, or related field

Tools

AS400

Job description

Your leadership, operational discipline, and ability to drive results make you a great fit for our Operations Manager position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.

About Your Role:

As an Operations Manager at one of Dollar Tree's Distribution Centers, you'll partner with other leaders to oversee safe, clean, and efficient receiving, order filling, and shipping operations in a high-volume, multi-shift environment. You'll ensure work is performed according to SOPs while meeting productivity and quality goals and reinforcing Dollar Tree's culture of safety, sanitation, and customer service. Your day-to-day job duties include, but are not limited to, the following:

Distribution Center Operations:

• Coordinate and manage the filling of store orders, order selection, trailer loading, and related documentation
• Monitor loads to ensure merchandise is loaded according to quality and stability standards
• Coordinate and manage the flow of order selection functions from primary pick locations through outbound trailer close
• Assist in coordinating replenishment cycles to ensure timely restocking of primary pick locations
• Establish and monitor daily selecting and loading schedules to ensure adherence and proper resource utilization

Inbound Operations:

• Manage and coordinate the receipt, unloading, and checking of merchandise
• Monitor inbound loads to ensure unloading priorities are followed
• Coordinate the flow of reserve inventory from receiving docks to reserve locations
• Monitor reserve areas to ensure orderly and accurate storage of merchandise
• Establish and monitor daily receiving schedules to meet operational priorities and cost controls

Performance, Safety & Quality:

• Monitor and manage key productivity indicators including safety, financial, productivity, service, and people metrics
• Ensure accuracy, housekeeping, damage reduction, and safety through enforcement of company standards
• Foster a culture of safety, sanitation, integrity, and customer service

Leadership & Administration:

• Manage the development, implementation, and administration of operational policies, programs, and systems across all shifts
• Establish methods and procedures for departmental work activities and resolve operational issues
• Partner with Human Resources on hiring, training, mentoring, evaluating, and developing associates
• Carry out coaching, counseling, disciplinary actions, and employment recommendations as appropriate
• Share information and anticipate communication needs of distribution center associates
• Prepare operational statistics and reports for assigned functional areas

Judgment & Continuous Improvement:

• Perform work with minimal direction, exercising independent judgment and decision-making
• Evaluate current processes, methods, and SOPs and recommend continuous improvement initiatives

Your Required Skills and Experience:

• High school diploma or equivalent required
• Minimum of five (5) years of distribution center management or operations experience, or equivalent
• Good working knowledge of distribution center practices and procedures
• Strong leadership, administrative, organizational, managerial, and communication skills
• Strong analytical skills with the ability to interpret data and implement solutions
• Ability to make independent decisions, solve problems, and accept accountability
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access)
• Working knowledge of Warehouse Management Systems (WMS), such as AS400
• Flexibility to work various shifts based on business needs

Preferred Requirements:

• Bachelor’s degree in business administration, logistics, or a related field

Our success is a team effort -

when we reach our goals, you'll be eligible for a yearly bonus!

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services
• And much more!

Who We Are:

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.

Join our team today and discover The Value of You.

Dollar Tree is an Equal Opportunity Employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Dollar Tree. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Dollar Tree, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Full time

1800 Family Dollar Pkwy,West Memphis,Arkansas 72301-2974

DC18

Dollar Tree