Operations Manager

In-Gas Direct; Washington (Washington County); On-site; USD 75,000 - 100,000; Full time

Job summary

In-Gas Direct is seeking an Operations Manager to oversee field service technicians and drive project delivery in Washington County, PA. You will coordinate estimates, schedules, and resources, while maintaining safety and quality standards.

The role requires leadership, budgeting, and continuous process improvement with substantial travel. Experience in electrical/industrial settings is advantageous.

Qualifications

• High School Diploma or equivalent with technical/management training.

Responsibilities

• Directly manage field service/shop technicians and oversee project delivery.
• Coordinate estimates, order intake, and travel planning
• Optimize technician schedules and dispatch to job sites
• Hire, train and retain field service staff
• Ensure customer satisfaction and adherence to safety standards
• Develop workflows and policies to improve service delivery
• Provide technical support to customers and staff
• Travel up to 60% annually domestically and internationally

Skills

Field service leadership

Negotiation skills

MS Office

CRM

Education

High school diploma

Technical training

Management training

Tools

QuickBooks

CRM

Outlook

MS Office

Job description

Operations Manager

Maintenance & Field Service Full-time Washington County, PA

Job Purpose

The Operations Manager primary function is to directly manage assigned field service/shop technicians and perform the duties of project management, coordinating, and overseeing the delivery of in-house, onsite and offsite service projects for internal and external customers.

The Operations Manager is responsible for the on-time and in-budget delivery of all assigned projects. The individual is also responsible to manage the facility needs of the service center, including equipment, tools, resources and vehicles used to perform and deliver field and shop projects.

The Operations Manager is responsible for the financial performance of the service center, ensuring efficient operations and customer satisfaction.

Technical

DUTIES AND RESPONSIBILITIES

• Work closely with RSM team to pursue opportunities, create estimates and coordinate order intake.
• Optimizing technician schedules and dispatching them to job sites, safely & efficiently, considering skill sets, locations, and availability.
• Coaching, training, and motivating field service technicians, fostering a positive work environment, and addressing employee concerns.
• Managing the field service team, including hiring, training, and retention.
• Monitoring and analyzing service metrics to identify areas for improvement and implement corrective actions.
• Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Developing and implementing efficient workflows, guidelines, and policies to enhance service delivery.
• Providing technical support to customers and field service staff, including troubleshooting & repairs.
• Work with Service Center Operation Managers, & In-Gas Operations Manager teams (production, sales, HR) to ensure smooth operations and achieve company goals.
• Ensuring adherence to company policies, regulations, and safety standards by reinforcement and accountability.
• Perform periodic site visits to evaluate performance, and ensure processes are performed to company safety and quality standards.

Administrative

• Schedule travel via airline transportation; operate a company or rent vehicle to customer site locations. A minimum of 60% annual domestic and international travel is required. This may

include weekends and holidays when applicable.

• Work with RSM and General Manager to develop/create, communicate and follow-up on estimates and proposals
• Foster a culture of continuous process improvement for the team and the organization
• Promote services offered by supporting RSM with customer visits, marketing campaigns and attending industry events as assigned.
• Maintain company assigned credit card(s)

Qualifications

• Education/Training: High School Diploma or equivalent; technical and management training

related to field sales and/or field services; and/or meet or exceed the experience qualifications listed below.

• Individuals must have training in electrical safety, industrial safety (i.e. OSHA, NFPA, etc.). May be

obtained when role is assigned

• Specialized knowledge: Field service leadership in the electric power utility, power plant, and industrial specialty gas industry.
• drawings/prints related to RFQ's and bid requests, etc. Have minor electro-mechanical skills and abilities
• Strong negotiating skills, conflict management skills, sense of accountability.
• Operate computer and mobile phone applications including MS Office tools; Outlook;

QuickBooks; CRM and other computer-related applications as part of the duties and

Responsibilities

• Possess persuasive presentation and effective communications skills (written and verbal),

motivation, and creativity to develop solutions for unique opportunities

• Strong and intellectual customer service abilities to provide technical support and respond to customer bid & RFQ requirements within the offering portfolio of the company
• Professional Certifications & Licenses: Valid motor vehicle operator's license; Technical vocational-school, technical university or college diploma in customer services; or meet or

Exceed The Experience Qualifications Listed.

• Experience: Minimum 5 years' experience in the electrical power utility and/or industrial market

segment or related field. Experience in working with minimal supervision and guidance to accomplish the duties and responsibilities as outlined above

Working conditions

• Different climates in an electrical utility, power plant, manufacturing, or industrial environment.
• Demanding fast paced environment requires attention to personal and equipment safety, environmental safety, and quality adherence.
• Outdoor environment with exposure to climate changes and/or extreme temperatures, precipitation, etc.
• Environments where PPE or other EH&S equipment will be required to limit exposure to risks such as electrocution; breathing harmful fumes or gases; exposure of contaminants to skin and eyes; and high noise levels.
• Indoor office and production environment with exposure to risks associated with an industrial environment
• Random drug and alcohol screenings and background checks for restricted access to nuclear, government or high security customer locations

The Operations Manager primary function is to directly manage assigned field service/shop technicians and perform the duties of project management, coordinating, and overseeing the delivery of in-house, onsite and offsite service projects for internal and external customer.