Operations Manager

ActionLink; Washington (District of Columbia); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Prescription insurance

Laptop

Internet/phone stipend

Biweekly direct deposit

Paid vacation

Paid sick time

Paid holidays

401(k) with employer match

Job summary

ActionLink is seeking an experienced Operations Manager to drive the successful execution of high-impact retail merchandising programs for leading brands. You will collaborate with clients and cross-functional teams to lead operational strategy, strengthen partnerships, and deliver innovative displays and merchandising solutions.

The role involves a full-time schedule (Mon-Fri, 8:30am-5:00pm) with a mix of remote work and travel, plus a comprehensive benefits package including insurance, a

Qualifications

• Business account management or related operations experience with direct client interaction.
• Ability to build and foster business relationships at multiple levels.
• Skilled at collaborating and problem solving with demonstrated critical thinking skills.
• Proven time management and organizational skills.
• Exceptional verbal and written communication skills.
• Strong proficiency with Microsoft Excel.

Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives.
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client.
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines.
• Make strategic and corresponding tactical changes required to achieve program timelines.
• Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems.
• Structure and execute project-specific quality assurance analysis.
• Assist with fulfillment orders and administration when needed.
• Report program performance results and initiate continuous improvements.
• Adhere to the guidelines of ActionLink's Travel and Expense Policies.

Skills

Client interaction

Relationship building

Time management

Communication skills

Problem solving

Tools

Microsoft Excel

Job description

Job Description

Lead the Operations Behind Extraordinary Retail Experiences! ActionLink is seeking an experienced Operations Manager to drive the successful execution of high-impact retail merchandising programs for some of the world's leading brands. Collaborating closely with clients and cross-functional teams, you'll lead operational strategy, strengthen key partnerships, and deliver exceptional results through innovative retail displays and merchandising solutions.

Schedule and What We Offer

• Full-Time; 40 hours per week - Monday through Friday: 8:30am-5:00pm
• $55,000 annual salary
• Diverse mixture of remote work and travel
• Medical, dental, vision, life, and prescription insurance plans
• Laptop plus monthly internet/phone stipend
• W2 employment with biweekly pay schedule & direct deposit
• Paid vacation & sick time
• Paid holidays
• 401(k) option with employer match

Key Responsibilities

• Lead contact and decision-making authority for the execution of client project objectives
• Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client
• Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines
• Make strategic and corresponding tactical changes required to achieve program timelines
• Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems
• Structure and execute project-specific quality assurance analysis
• Assist with fulfillment orders and administration when needed
• Report program performance results and initiate continuous improvements
• Adhere to the guidelines of ActionLink's Travel and Expense Policies

Qualifications

• Business account management or related operations experience with direct client interaction required
• Ability to build and foster business relationships at multiple levels
• Skilled at collaborating and problem solving with demonstrated critical thinking skills
• Proven time management and organizational skills
• Exceptional verbal and written communication skills
• Strong proficiency with Microsoft Excel

Physical Requirements

• Access to quiet work space with reliable high-speed internet connectivity and smartphone
• Valid driver’s license and ability to rent a car under ActionLink’s corporate insurance standards
• Travel locally by vehicle and/or nationally by plane as needed or requested

We are an equal employment opportunity employer