Operations Manager

Doctors; Waltham (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Mileage reimbursement

Paid time off

Vision insurance

Job summary

Nova Leap Home Health in Waltham, MA is seeking an experienced Operations Manager to oversee daily operations, lead administrative and clinical staff, and ensure high-quality client care within a compliant home health agency. You will drive efficiency, scheduling, and patient intake while upholding best practices.

The role emphasizes strong leadership, KPI monitoring, budgeting, and collaboration with referral sources to support growth and excellent patient outcomes.

Qualifications

• 3+ years of home care experience (required).
• Associate degree (required).
• Demonstrated leadership and communication skills in a healthcare setting.
• Experience with operational management and staff scheduling is preferred.

Responsibilities

• Lead recruitment, onboarding and performance management of administrative and clinical staff.
• Oversee daily branch operations: scheduling, client intake, and resource allocation.
• Ensure compliance with licensing, regulations and quality standards; maintain policies.
• Monitor KPIs, staff productivity and client satisfaction; provide on-call support as needed.
• Drive business development through client acquisition, referrals and community partnerships.
• Manage the branch budget, expenses, billing and payroll processes; report to senior management.

Skills

Leadership

Communication

Operational management

Team management

Customer experience

Education

Associate degree

Job description

Nova Leap Home Health is a leading home care agency dedicated to helping older adults continue to live at home. We provide personalized home care services and solutions to fit the family.

We are seeking an outgoing, motivated and dedicated Operations Manager to join our team. As Operations Manager, you will be responsible for overseeing the day-to-day operations of the agency. This role includes managing a team of administrative staff and clinical personnel, ensuring the delivery of high-quality client care, maintaining compliance with healthcare regulations, and driving business growth through client acquisition and retention. The ideal candidate will possess strong leadership, communication, and operational management skills with experience in home health care or a similar healthcare setting.

Key Responsibilities:

Leadership & Team Management:

• Develop and foster an environment that encourages team members to provide exceptional customer experience, and a dynamic and engaging culture.
• Lead recruitment, onboarding, and performance management processes to ensure a well-trained and motivated workforce.
• Foster a positive, energized and supportive workplace culture while encouraging professional development through training and coaching.

Operational Management:

• Coordinate and manage the daily operations of the branch, including scheduling, client intake, and resource allocation.
• Ensure adherence to agency policies, local, state, and federal healthcare regulations, and industry best practices.
• Monitor key performance indicators (KPIs) to assess the effectiveness of the branch's services, staff productivity, and overall performance.
• On-Call phone support as needed

Business Development:

• Develop and implement innovative branch specific strategies to drive client acquisition, improve revenue and grow the business.
• Build and maintain relationships with healthcare providers, referral sources, and community organizations to increase awareness and referrals.
• Analyze market trends and identify opportunities for growth and service expansion.

Financial Management:

• Oversee the branch's budget, monitor expenses, and ensure financial targets are met.
• Prepare and present reports on financial performance, staffing levels, and client satisfaction with senior management.
• Manage billing and payroll processes, ensuring accuracy and timeliness.

Compliance & Quality Assurance:

• Ensure the branch complies with all regulatory requirements, including licensing, certifications, and home health care standards.
• Implement and maintain quality assurance programs, ensuring continuous improvement in the delivery of care.
• Stay up to date with industry regulations, trends, and innovations.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Experience:

• Home Care: 3 years (Required)

Ability to Commute:

• Waltham, MA 02451 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person