Operations Manager

Rural Metro Fire Department; Waco, Northern (TX, KY); Hybrid; USD 100,000 - 105,000; Full time

Job summary

Global Medical Response (GMR) is seeking an Operations Manager in Waco, TX to oversee day-to-day operations and ensure alignment with strategic goals. You will balance budgets, manage staff performance, and support customer satisfaction for AMR services.

Ideal candidates have 3+ years in general management, with emergency medical operations exposure and a bachelor’s degree in a relevant field. This role requires relocation/residence in Waco and offers competitive annual compensation.

Qualifications

• Bachelor’s degree in business, healthcare or a related field.
• Minimum of three years in general management with financial oversight.
• Proven ability to cultivate relationships with internal and external customers.

Responsibilities

• Manage day-to-day operations to meet organizational goals and customer satisfaction.
• Plan, control and monitor operating budgets for assigned areas.
• Oversee marketing activities and business development to increase revenues and reduce costs.
• Ensure compliance with AMR/GMR policies and procedures and maintain quality standards.

Skills

General management

Financial management

Employee supervision

Relationship building

Education

Bachelor’s degree in business/healthcare/related field

Job description

Operations Manager

Location: Candidate must reside in Waco, TX

Annual Compensation: $100,000 - $105,000 DOE

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors — keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

Overview

The purpose of this position is to managethe day-to-day operations and to meet the values, guidingprinciples,operatingand strategic goals of AMR.A Manager of Operations must work to meet the business objectives of the organization by ensuring internal and external customer satisfaction andpositive community relations, retaining profitable market share and driving non-acquisition growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrate that internal customers are as valuable as externalcustomers,projectappreciationand respect for all team members.

• Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands.

• Ensureoptimalservice levels to agencies, hospitals, and the medical community. Analyze informationregardingcustomer satisfaction,modifyprocesses, and counsel employees to ensurehigh levelsof customer service.

• Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies.

• Plan,controlandmonitoroperating budgets for assigned areas of responsibilities.

• Participate in marketing activities and business development to increase revenues and decrease costs.

• Prepare and analyze financial and other data reports. Make modifications to operations tocontaincosts.

• Design, implement andmaintainprocesses to maximize quality of operations.

• Ensure compliance with AMR policies and procedures.

• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.

• Establish a program for disaster planning and take control of situations as needed during times of disaster.

• Manage employee performance by setting and communicating standards, measuringresultsand providing feedback.

• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.

• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.

• Manage inventory (including the fleet of vehicles) in a cost-effective manner.

Minimum Qualifications:

• Bachelor’s degree in business,healthcareorappropriate fieldof study.

• Minimum of three years in general management experience, includingfinancial managementand employee supervision.

• Demonstrated effectivetrack recordcultivating relationships with internal and externalcustomer-base.

• Minimum of two years emergency medical operations experience.

• Drivingrecordin compliance with AMR policyregardinginsurability.

The application window for this position is anticipated to close on 9/30/26.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.