Operations Manager

Keolis America; Virginia; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Salary 90k-100k

401K

Growth opportunities

Work-life balance

Job summary

Keolis America is seeking a results-driven Operations Manager to oversee day-to-day transit operations under the operating contract. You will coordinate with client teams, manage labor relations, and drive safety, quality, and financial performance.

Ideal candidates hold a Bachelor's degree and at least four years in public transportation operations, with experience in scheduling software and ADA/DOT compliance. This role emphasizes cost control, KPI focus, and professional service delivery.

Qualifications

• Bachelor’s degree preferable or any combination of education and experience.
• Minimum four (4) years of operations experience in a public transportation environment.
• Experience with fixed route, commuter service and paratransit scheduling software desirable.
• Strong knowledge of ADA, DMV & DOT requirements and related regulations.

Responsibilities

• Supervises day-to-day operations and acts as liaison between client and company.
• Ensures safety practices and regulatory compliance by all staff.
• Coordinates with Maintenance and Safety to meet safety and environmental standards.
• Monitors labor relations and administers discipline and grievances.
• Sets schedules for operators, dispatchers and supervisors.
• Analyses KPIs to manage service quality and budget variances.
• Prepares reports and communications for management.

Skills

Public transportation operations

P&L / financial performance

Budget management

Safety compliance

Labor relations

Data-driven decision making

Communication skills

Cross-functional coordination

Contractual knowledge

ADA/DOT knowledge

Education

Bachelor's degree preferred

Tools

Scheduling software

Run-cutting software

Maintenance software

Job description

• $90,000 - $100.000/Year (Based on Experience)
• 401K
• Growth and Opportunity for Advancement
• Work/Home Life balance

Knowledge and Experience

• Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction
• Bachelor’s Degree preferable or any combination of education and experience
• Minimum four (4) years of operations experience in a public transportation environment
• Experience in operations, CDL Preferred
• Comprehensive knowledge of public management and organization theories, principles, practices and techniques
• Ability to understand sound fiscal financial principles
• Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation
• Ability to administer a Drug and Alcohol program
• Must be familiar with Worker's Compensation Law
• Computer literate and data driven
• Ability to communicate effectively with state and local government
• Ability to manage cost control and financial/budget experience
• Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
• Ability to work positively and effectively with all levels of the transit and customer organizations
• Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances
• Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.
• Must pass a pre-employment drug test and background check.

Core Competencies / Responsibilities

• Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments
• Ensures safety practices and applicable regulations are obeyed by all employees
• Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
• Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances
• Coordinates the scheduling for operators, dispatchers and supervisors in the operations department
• Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements
• Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility
• Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances
• Supports Safety Department in the management of injury and collision claims
• Sets accurate schedules for routes
• Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
• Provides accurate and timely operational and financial reporting as requested by management
• Ensures purchases follow company processes and policies
• Analyzes situations, identifies problems, implements solutions, and evaluates outcomes
• Prepares reports and correspondence
• Interacts with the union representing the employees with the goal of positive interaction
• Monitors operations and coordinates the delivery of service with the Assistant General Manager
• Ensure that service to the public remains on schedule and professional
• Other duties as assigned

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

INDHP

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.