Operations Manager

US Physical Therapy; Village of Tarrytown (NY); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability insurance

Life insurance

401(k) plan

Job summary

Clarity Testing Services (CTS) seeks an Operations Manager to lead enterprise-wide operations from our Tarrytown, NY office. Travel to client sites and company locations will be required, reporting to the Chief Operating Officer.

Responsibilities include overseeing daily testing operations, ensuring regulatory compliance, maintaining client relations, and driving process improvements to support growth and profitability. Strong leadership and familiarity with DOT/OSHA rules are essential.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field (or equivalent experience).
• Minimum of 5 years of operations management experience.
• Experience in occupational health, drug and alcohol testing, healthcare services, laboratory services, or a regulated industry.
• Strong understanding of DOT and OSHA regulations.
• Proficiency with Microsoft Office and scheduling or electronic medical record software.

Responsibilities

• Oversee day-to-day operations across all testing locations and mobile testing services.
• Ensure efficient scheduling of technicians, collectors, and medical staff.
• Monitor workflow to maximize productivity and customer satisfaction.
• Develop and implement operational policies and procedures.
• Coordinate equipment maintenance and inventory management.
• Collaborate with Fleet Manager to maintain safety, compliance, and operational readiness of mobile units.
• Maintain strong relationships with employer clients.
• Resolve customer concerns quickly and professionally.
• Support business development by identifying opportunities to expand services.
• Ensure service level agreements and turnaround times are consistently met.
• Monitor accuracy and quality of testing procedures and documentation.
• Implement continuous process improvement initiatives.
• Track operational metrics and prepare management reports.
• Investigate incidents and implement corrective actions when necessary.
• Assist with budgeting and expense management.
• Monitor labor costs and operational efficiency.
• Approve operational purchases within established guidelines.
• Support billing accuracy and revenue cycle processes.
• Promote workplace safety throughout the organization.
• Ensure compliance with OSHA safety standards.
• Investigate workplace incidents and recommend corrective actions.
• Maintain emergency preparedness procedures.

Skills

Leadership

Communication

Organizational skills

Microsoft Office

Scheduling software / EMR

Education

Bachelor's degree in Business Administration, Healthcare Administration, or related field

Job description

• Compensation: up to USD 130,000 - yearly

Company Description

Clarity Testing Services (CTS) is the leading provider of on-site mobile Drug & Alcohol (D&A) and Occupational Medicine testing services, primarily serving the New York tri-state area. Founded in 1995, and for the past 31 years, through its fleet of mobile units and 2 testing locations, CTS has provided services and solutions to meet the increasingly stringent testing requirements of the DOT (Department of Transportation) and OSHA (Occupational Safety and Health Administration) for highly-regulated employers operating across the New York tri-state area.

Job Description

We are searching for a highly motivated, team-oriented individual to join our growing company as the Manager of Operations overseeing enterprise-wide operations. The position will be based out of our Tarrytown, NY corporate office and will report directly to the Chief Operating Officer. Must have the ability to travel between client sites and company locations as needed.

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operations of a drug and alcohol testing and OSHA medical testing company. This role ensures efficient workflow, regulatory compliance, exceptional customer service, and operational excellence while managing staff, scheduling, logistics, and quality assurance. The Operations Manager works closely with leadership to improve processes, maintain profitability, and support continued business growth.

Key Responsibilities

Operations Management

• Oversee daily operations across all testing locations and mobile testing services.
• Ensure efficient scheduling of technicians, collectors, and medical staff.
• Monitor workflow to maximize productivity and customer satisfaction.
• Develop and implement operational policies and procedures.
• Coordinate equipment maintenance and inventory management
• Collaborate with Fleet Manager to maintain safety, compliance, and operational readiness of mobile units.

Regulatory Compliance

• Ensure compliance with DOT, OSHA, SAMHSA, CLIA, HIPAA, and applicable state regulations.
• Maintain company certifications, licenses, and documentation.
• Prepare for regulatory inspections and internal audits.
• Keep current with changes in federal and state testing regulations.
• Hire, train, coach, and evaluate employees.
• Create work schedules and manage staffing levels.
• Conduct performance reviews and implement employee development plans.
• Foster a positive, accountable, and team-oriented work environment.

Client Relations

• Maintain strong relationships with employer clients.
• Resolve customer concerns quickly and professionally.
• Support business development by identifying opportunities to expand services.
• Ensure service level agreements and turnaround times are consistently met.

Quality Assurance

• Monitor accuracy and quality of testing procedures and documentation.
• Implement continuous process improvement initiatives.
• Track operational metrics and prepare management reports.
• Investigate incidents and implement corrective actions when necessary.
• Assist with budgeting and expense management.
• Monitor labor costs and operational efficiency.
• Approve operational purchases within established guidelines.
• Support billing accuracy and revenue cycle processes.

Safety & Risk Management

• Promote workplace safety throughout the organization.
• Ensure compliance with OSHA safety standards.
• Investigate workplace incidents and recommend corrective actions.
• Maintain emergency preparedness procedures.

Qualifications

Required

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (or equivalent experience).
• Minimum of 5 years of operations management experience.
• Experience in occupational health, drug and alcohol testing, healthcare services, laboratory services, or a regulated industry.
• Strong understanding of DOT and OSHA regulations.
• Excellent leadership, communication, and organizational skills.
• Proficiency with Microsoft Office and scheduling or electronic medical record software.

Preferred

• Experience managing multi-site operations.
• Knowledge of electronic chain of custody systems (eCCF).
• Certified Professional Collector Trainer (CPCT) or similar certification.
• Experience with quality management systems.
• Leadership and team development
• Operational planning
• Regulatory compliance
• Problem-solving and decision-making
• Process improvement
• Time management

Additional Information

Compensation and Benefits

Clarity offers a competitive compensation package including base salary plus a comprehensive benefits package including medical, dental, disability, life and a 401(k) plan in addition to other outstanding benefits.