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Operations Manager

EnrollHere, Inc.

United States

Remote

USD 100,000 - 110,000

Full time

Yesterday
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Job summary

A technology solutions company is seeking a detail-oriented Operations Coordinator to manage daily workflows and customer success operations. This role focuses on enhancing operational efficiency and ensuring compliance within a fully remote environment. Ideal candidates will have 1-2 years of experience in operations or tech support, strong problem-solving skills, and proficiency with tools like Excel. Competitive salary and comprehensive benefits are offered.

Benefits

401(k) with match
Generous PTO
Remote work support
Learning stipends
Medical and dental plans

Qualifications

  • 1-2 years in operations, customer success, or technical support.
  • Experience with call routing and queue management.
  • Strong attention to detail and accurate documentation.

Responsibilities

  • Manage daily operational workflows across departments.
  • Monitor escalations and ensure timely follow-up.
  • Coordinate new client onboarding workflows.

Skills

Operational Support
Problem-solving
Documentation
Call routing
Attention to detail

Tools

Excel
Google Sheets
BI dashboards
Job description

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This range is provided by EnrollHere, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $110,000.00/yr

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

Responsibilities
  • Operational Workflow & Call Flow Management
  • Maintain and monitor daily operational workflows across departments
  • Assist in routing and queue marketplace management to ensure consistent, efficient call flows aligned with campaign requirements
  • Coordinate with internal teams and partners to adjust routing for performance and compliance
  • Proactively identify bottlenecks or inefficiencies in call flows
  • Recommend and implement process automation to improve efficiency and reduce manual work
  • Collaborate with tech/product teams to enhance dialer platform routing capabilities and performance reporting
  • Operational Support & Coordination
  • Track daily tasks and manage cross-functional priorities
  • Maintain operational dashboards and performance reports
  • Ensure communication loops between teams to prevent operational gaps
  • Customer Support & Success
  • Monitor escalations and ensure timely follow-up on client-facing issues
  • Support customer success teams with renewal tracking, onboarding follow-up, and resource distribution
  • Document and share customer feedback to inform process and product improvements
  • Marketplace Operations
  • Monitor affiliate call traffic for quality, compliance, and performance
  • Address traffic issues with actionable feedback to partners
  • Maintain updated offers and configurations within the affiliate marketplace
  • Keep documentation and dashboards accurate and current
  • Onboarding & SOP Management
  • Coordinate new client onboarding workflows and ensure resource distribution
  • Assist in creating, organizing, and enforcing Standard Operating Procedures (SOPs)
  • Risk Management
  • Develop contingency plans to maintain call flow continuity during outages, partner downtime, or compliance escalations
  • Compliance & Quality Control
  • Help enforce compliance with CMS, TCPA, and other regulations
  • Maintain documentation of compliance checks, audits, and traffic quality reports
Requirements
  • 1-2 years in operations, customer success, or technical support in SaaS, call center tech, or lead generation
  • Experience with call routing, queue management, and dialer operations
  • Strong attention to detail; ability to maintain dashboards, SOPs, and accurate documentation
  • Ability to manage day-to-day workflows across multiple teams and adjust routing quickly
  • Familiarity with KPI tracking and operational reporting tools (Excel, Google Sheets, BI dashboards, Elasticsearch/Kibana)
  • Understanding of CMS, TCPA, and other relevant compliance frameworks
  • Excellent problem-solving and follow-up skills to address operational bottlenecks or quality issues
Benefits
  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development
Employment details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Operations
  • Industries: IT Services and IT Consulting

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