Operations Manager

Zohorecruit; United States; Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Individual contractor arrangement

Competitive salary and benefits

Career growth opportunities

Job summary

Skyline Payments is seeking an Operations Manager to design and scale our internal operations. You will structure workflows, automate processes, and build systems that grow with the business.

This role requires a systems thinker who can translate complex needs into repeatable processes, own CRM configurations, and deliver KPI dashboards that drive measurable efficiency.

You will work remotely with a contractor agreement and play a key part in our growth during a pivotal expansion phase.

Qualifications

• Experience building SOPs and operational frameworks from scratch.
• Strong background in internal operations (CRM, onboarding, lifecycle management).
• Hands-on experience with automation tools (e.g., Zapier, Make, or native CRM workflows).
• Experience owning and configuring CRM systems (HubSpot, Salesforce).
• Proven ability to define, track, and optimize SLAs and KPIs.
• Experience building dashboards using BI tools or native reporting systems.
• Demonstrated track record of improving operational efficiency with measurable results.
• Strong analytical thinking and structured problem-solving skills.
• Comfortable operating in fast-paced, ambiguous environments.
• Ability to work independently while driving cross-functional alignment.

Responsibilities

• Design and implement SOPs across Relationship Management, Onboarding, and lifecycle management.
• Define and operationalize SLAs including response times and onboarding timelines.
• Audit current operations to identify inefficiencies and redesign for scale.
• Develop automation workflows to reduce manual work and improve consistency.
• Own and configure core tools including CRM and onboarding/support systems.
• Design and maintain dashboards to track performance and SLA adherence.
• Translate business needs into structured workflows and system configurations.
• Establish QA processes, audits, and continuous improvement loops.
• Create detailed playbooks and documentation to support growth and handovers.

Skills

Systems Thinker

Builder Mentality

Automation-First Mindset

Data-Driven Operator

Thrives in Ambiguity

Tools

Zapier

Make

HubSpot

Salesforce

Job description

About the Role:

At Skyline Payments, we empower small and medium-sized businesses (SMBs) by delivering payment solutions that enhance their growth and operational efficiency. We are seeking an Operations Manager who can design and implement the internal backbone of our business.

This is a high-impact role for someone who thrives in turning chaos into clarity-structuring workflows, automating processes, and building systems that scale. If you're someone who sees broken processes as opportunities and instinctively thinks in systems, this role is for you.

What Makes You a Perfect Fit

• A Systems Thinker: You naturally break down operations into structured workflows, dependencies, and scalable systems.
• Builder Mentality: You don't just improve processes-you design and implement them from the ground up.
• Automation-First Mindset: You instinctively look for ways to eliminate manual work through smart automation.
• Data-Driven Operator: You rely on KPIs, dashboards, and performance metrics to guide decisions.
• Thrives in Ambiguity: You bring structure and clarity to fast-moving, undefined environments.

What you'll do

As an Operations Manager, you will take ownership of designing and scaling Skyline's internal operations:

• Workflow Design & SOP Development: Build and implement SOPs across core workflows such as Relationship Management, Customer Onboarding, and lifecycle management.
• SLA Definition & Execution: Define and operationalize SLAs including response times, onboarding timelines, and customer handoffs.
• Process Optimization: Audit current operations to identify inefficiencies, gaps, and failure points-then redesign them for scale.
• Automation & Systems Implementation: Develop automation workflows to reduce manual work and improve consistency across operations.
• Operational Systems Ownership: Own and configure core tools including CRM and onboarding/support systems.
• Dashboard & KPI Management: Design and maintain dashboards to track performance, SLA adherence, and pipeline/onboarding visibility.
• Business Translation: Convert business needs into structured workflows, system configurations, and scalable processes.
• Governance & Quality Control: Establish QA processes, audits, and continuous improvement loops to maintain operational excellence.
• Documentation & Scalability: Create detailed playbooks, workflows, and system documentation to support growth and handovers.

Requirements

What we are looking for:

• Experience building SOPs and operational frameworks from scratch
• Strong background in internal operations (CRM, onboarding, lifecycle management)
• Hands-on experience with automation tools (e.g., Zapier, Make, or native CRM workflows)
• Experience owning and configuring CRM systems (e.g., HubSpot, Salesforce)
• Proven ability to define, track, and optimize SLAs and operational KPIs
• Experience building dashboards using BI tools or native reporting systems
• Demonstrated track record of improving operational efficiency with measurable results
• Strong analytical thinking and structured problem-solving skills
• Comfortable operating in fast-paced, ambiguous, and evolving environments
• Ability to work independently while driving cross-functional alignment

What We Offer

• Work arrangement: Remote
• Shift: Mondays to Fridays, 8:00 AM - 5:00 PM CST
• Equipment:Provided by the company
• Agreement:Individual Contractor (you will have to process your own taxes and other government-mandated benefits)
• Competitive Salary and Benefits:PHP 250,000.00 monthly depending on experience. We offer a competitive compensation package that rewards your expertise and contributions. In addition, we provide paid time off, and other perks to support your well-being.
• Career Growth Opportunities:Skyline Payments is growing rapidly, and with that comes a wealth of opportunities for personal and professional development. We offer paths for career advancement and access to training resources to help you continue to learn and grow in your career.
• Collaborative Culture:Be part of a supportive and collaborative team where your ideas are valued, and innovation is encouraged. You'll work closely with leaders and peers who are dedicated to driving the success of the business.
• Impactful Work:Join a company that's trusted by thousands of SMEs and plays a critical role in empowering businesses with cutting-edge payment solutions. Your contributions will directly impact the growth and success of the company and our clients.
• Exciting Expansion Phase:This is a unique opportunity to be part of Skyline Payments' growth journey, where your leadership and expertise will help shape our future success as we expand our reach and scale our operations.

About Skyline Payments

Who We Are

Skyline Payments is a trusted FinTech partner with over 10 years in the payments industry, serving thousands of small and medium-sized enterprises (SMEs) with innovative and reliable payment solutions. Our mission is to empower SMBs by simplifying transactions, enhancing cash flow management, and providing exceptional support with our user-friendly software. Over the past decade, we have built a solid foundation and experienced stable growth, and we are now poised to take our expansion to the next level. With ambitious goals and a full-force approach to growth, we're scaling our impact and continuing to drive value for our clients as we push the boundaries of what's possible in payment technology.

At Skyline Payments, we foster a collaborative, high-energy environment where every team member's contributions drive our shared success. As we embark on our next phase of growth, our goal is to expand our reach and elevate our impact across the payments industry. We are scaling up operations, exploring new markets, and enhancing our product offerings to meet the evolving needs of small and medium-sized businesses globally.

Joining Skyline Payments now means being part of a transformative period of expansion, where your work will directly contribute to our ambitious growth and help shape the future of payment solutions. We offer significant opportunities for professional development and career advancement, including leadership paths and impactful projects that make a real difference for our clients.