Operations Manager

CircusTrix, LLC; United States; On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Bonus opportunities

Job summary

CircusTrix, LLC is looking for an Operations Manager to lead at Sky Zone. This full-time, onsite role involves supervising staff, ensuring guest satisfaction, and optimizing daily operations. The ideal candidate has 2–3 years of management experience in a high-volume guest-facing industry.

Compensation ranges from $50,000 to $54,000, plus bonuses. Benefits include medical, dental, vision coverage, and a matching 401(k) plan.

Qualifications

• Minimum of 2–3 years managerial experience in a guest-facing industry.
• Experience overseeing operations and managing teams.
• Strong verbal communication skills.

Responsibilities

• Supervise team members during shifts.
• Oversee daily park operations including staffing and cleanliness.
• Ensure guest satisfaction through excellent service.

Skills

Leadership

Communication

Problem-solving

Team management

Adaptability

Operational efficiency

Tools

Microsoft Office

POS platforms

Scheduling tools

Job description

Title: CircusTrix dba Sky Zone Operations Manager (Full-time, Onsite, Department: Operations, Reports to: General Manager, FLSA: Exempt)

WHO WE ARE

At Sky Zone, our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do.

WHO YOU ARE

You’re the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes.

HOW YOU BRING OUR MISSION TO LIFE

Lead Daily Execution and Team Success

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.

Own Shift Flow and Operational Efficiency

• Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real‑time challenges to keep operations smooth and seamless.

Deliver Guest Experiences That Wow

• Ensure guests feel welcome, safe, and supported from check‑in to check‑out.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high‑volume guest flow with confidence.

Champion Safety and Brand Standards

• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well‑functioning facilities and hold the team to brand standards.
• Lead by example to create a worry‑free, play‑filled environment for all.

WHAT YOU BRING TO THE TEAM

• Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high‑volume, guest‑facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
• Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
• Strong communication skills; you give feedback with care, build trust quickly, and know how to coach in the moment.
• Comfort with scheduling, labor targets, and supporting operational goals; you understand how day‑to‑day execution impacts the bigger picture.
• A hands‑on leadership style; you’re not above jumping in to solve a problem, run a shift, or set the tone on a busy day.
• Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations.
• Availability to work evenings, weekends, and holidays – when the park (and the magic) is most alive.

WHY THIS ROLE MATTERS

As Operations Manager, you’re the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You’re a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time!

Compensation and Benefits

Compensation range is $50,000‑$54,000 + bonus opportunity based on qualifications, experience, and performance. Full‑time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401(k) plan with company matching. Eligibility for 401(k) is based on age and tenure requirements.

Equal Opportunity Employer

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.