Operations Manager

The Terminix International Company Limited Partnership; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits from day 1

Health benefits

401(k) retirement plan with company-m"

Paid holidays & vacation

Job summary

Rentokil is seeking a proactive leader to oversee technician recruiting, hiring, training, coaching, and accountability to maximize technician success and branch retention.

You will recruit residential and commercial pest technicians, review performance, respond to customers, and ensure service quality while maintaining regulatory compliance. Travel up to 100% within territory may be required.

Qualifications

• High school diploma or GED.
• Maintain licenses/certificates as required by federal, state, and/or local regulations.
• Maintain valid driver’s license.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-alongs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest/termite control and home services products.

Skills

Problem solving

Leadership

Math skills

Communication

Rapport building

Education

High school diploma

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.

Key Performance Indicators

• Customer Satisfaction & Retention
• Technician Retention
• Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
• Team Safety Performance
• Route Completion
• Branch Schedule Efficiency
• Sales Growth
• Service Cost Control (fleet maintenance, materials & supplies, hourly time management)

Principal Duties and Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride‑a‑longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close any temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

CANDIDATE SUMMARY

Required Qualifications

• Knowledge, Skills & Abilities
• Adept at problem solving and identifying practical solutions
• Ability to effectively lead and motivate others
• Good aptitude for basic/intermediate math, for calculations related to sales/service
• Strong communication skills (verbal, written, presenting)
• Ability to build rapport easily and establish trust with customers and employees

Minimum Education Level/Certifications

• High school diploma (or GED)
• Maintain licenses/certificates as required by federal, state, and/or local regulations
• Maintain valid driver’s license

Physical Demands/Environmental Conditions

• Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
• Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
• Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
• Going up and down stairs, ladders, scaffolding, ramps, and poles
• Operating a motor vehicle safely
• Ensuring vehicle and other equipment is maintained and kept clean
• Wearing personal protective equipment, including OSHA-compliant respirators
• Having healthy vision to perform detail‑oriented activities at distances close to the eyes or within arm’s reach
• Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
• Flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and extended 50-60 hours/wk schedule during peak season
• Travel Requirement: Travel up to 100% of time within assigned territory(s)

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world‑class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full‑Time Colleagues qualify for the following and Part‑Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Savings and Retirement 401(k) retirement plan with company‑matching contributions
• Work‑Life Balance Vacation days & sick days
• Company‑paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Ehrlich Pest Control is a member of the Rentokil family of companies, the global leader in Pest Control across more than 80 countries. At Ehrlich Pest Control, we believe providing our team members a career path with growth and earning potential is essential to our success as an organization. We support our self‑motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Ehrlich Pest Control's business.