Operations Manager

Sri Healthcare; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

SRI Healthcare, a Novo Health Services subsidiary, seeks an Operations Manager to lead day-to-day plant operations, drive efficiency, and ensure safe, high-quality production of medical instruments, linens, and disposable packs.

The role partners with the General Manager to meet production targets, control costs, and maintain service levels in a healthcare-focused manufacturing setting. Strong leadership and regulatory experience are valued.

Qualifications

• Bachelor’s degree required in a related field.
• 8–10 years progressive manufacturing/operational experience.
• Healthcare, medical device, or regulated industry exposure preferred.

Responsibilities

• Oversee daily production operations including medical instruments and healthcare linens.
• Align production schedules with customer demand and service requirements.
• Drive Lean, Six Sigma and process-improvement initiatives to raise efficiency and reduce waste.
• Ensure OSHA, GMP/QSR compliance and a strong safety culture.
• Lead and develop supervisors and frontline teams for high performance.
• Collaborate with Sales and Customer Service to support new business and on-time delivery.

Skills

Lean

Six Sigma

Leadership

ERP/MRP

Excel

Education

Bachelor’s degree in Engineering/Operations Management or related field

Tools

ERP/MRP system

Job description

SRI Healthcare, LLC, a Subsidiary of NOVO Health Services offers a healthcare service that provides a total and unique opportunity for hospitals to source their Sustainable Reusable Sterile Packs as well as other sustainable healthcare linens such as DermaTherapy®, Isolation Gowns, Sterilization Wrap, and cubicle/privacy curtains. SRI's products and services help Healthcare providers attain their sustainability goals, improve surgeon and staff satisfaction while ensuring continuity of supply. SRI operates three regional processing facilities located in Raleigh, NC, Chattanooga, TN, and Mason, OH. Our state-of-the-art, FDA-regulated service centers provide daily processing, assembly, and delivery of reusable products required for surgery. SRI is the only “one stop shop” service provider in U.S. currently serving all healthcare-related end markets with Sterilized Reusable Surgical Solutions.

The Operations Manager is responsible for leading day-to-day plant operations to ensure safe, efficient, and high-quality production performance. This role partners closely with the General Manager to execute the site’s operational strategy while maintaining accountability for production targets, cost control, safety compliance, service levels, and team performance. This leader drives operational discipline across production, engineering, distribution coordination, inventory management, and order fulfillment to support client retention and customer satisfaction within a healthcare-focused manufacturing environment. Success in this role is measured by operational KPI performance, labor optimization, COGS management, quality metrics, safety results, and on-time service delivery.

Key Responsibilities

Operational Execution

Oversee daily production operations, including medical instruments, healthcare linens, and disposable accessory packs.

Ensure production schedules are met in alignment with customer demand and service requirements.

Drive operational consistency across shifts and departments.

Monitor and improve key performance indicators including safety, quality, productivity, cost, and service.

Financial & Cost Management

Support development and execution of the facility operating budget.

Manage labor efficiency, overtime control, scrap reduction, and inventory accuracy.

Identify cost-saving opportunities while maintaining service and quality standards.

Assist in forecasting production volumes and staffing needs.

Continuous Improvement

Implement Lean, Six Sigma, and process improvement initiatives to increase efficiency and reduce waste.

Conduct root cause analysis and corrective actions to prevent recurring operational issues.

Improve workflow, build schedules, and production planning processes.

Safety & Compliance

Ensure compliance with OSHA, quality standards, and Novo Health Services policies and procedures.

Support adherence to GMP/QSR requirements where applicable.

Promote a strong safety-first culture across the facility.

Partner with engineering and maintenance to ensure preventive maintenance programs are executed effectively.

People Leadership

Lead, coach, and develop supervisors and frontline teams.

Establish clear performance expectations and accountability.

Foster an engaged, collaborative work environment.

Support talent development and succession planning efforts.

Customer & Cross-Functional Collaboration

Partner with Sales and Customer Service teams to support new business implementation.

Coordinate production and distribution schedules to meet client commitments.

Ensure service reliability and high customer satisfaction.

Qualifications

• Experience 8–10 years of progressive experience in manufacturing or process-oriented operations.
• Minimum 3 years in a plant-level leadership or production management role.
• Experience managing supervisors and frontline employees.
• Strong understanding of production processes, inventory management, and distribution coordination.
• Healthcare, medical device, or regulated industry experience preferred.
• Experience with Lean, Six Sigma, or similar operational excellence methodologies preferred.
• Leadership Competencies: Strong operational executor with attention to detail. Financially aware and cost-conscious decision maker. Effective communicator with the ability to influence across departments. Proven ability to manage multiple priorities in a fast-paced environment. Collaborative and team-oriented leadership style.
• Technical Skills: Strong Microsoft Office skills (Excel required). ERP/MRP system experience preferred. Working knowledge of compliance and quality systems.
• Education: Bachelor’s degree required. Degree in Engineering, Operations Management, Industrial Management, or related field preferred.

Why work for SRI Healthcare?

SRI Healthcare strives to be the employer of choice in the hospital sterilization industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.

NOVO Health Services offers linen management solutions to the healthcare industry. NOVO keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO’s wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO’s regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. NOVO Health Services is the only “one stop shop” service provider in U.S. currently serving all healthcare-related end markets with both Healthcare Laundry Services as well as Sterilized Reusable Surgical Solutions.