Operations Manager

Sedgwick; United States; Remote; USD 66,000 - 93,000; Part time

Benefits offered by this job

SIPP

Private healthcare

Life assurance

Employee assistance programme

Job summary

Sedgwick is seeking an Operations Manager to lead our Subsidence Claims Consultants in the UK. You will oversee a portfolio of domestic and commercial claims from start to finish, ensuring timely, accurate decisions and top-tier client service.

This role blends office and remote working to support balance and performance. The ideal candidate brings insurance/claims experience, subsidence knowledge, and strong leadership.

Qualifications

• Experience in an insurance, claims or loss adjusting environment is essential.
• Subsidence claims knowledge would be advantageous for technical queries.
• Strong people management and the ability to deliver results.
• Knowledge of Cert CILA is valuable or willingness to pursue.
• Able to stay decisive and resilient during surges.
• Excellent communication, negotiation and empathy with clients and teams.
• Adaptable and forward-thinking in a changing environment.

Responsibilities

• Lead a team of Subsidence Claims Consultants and manage a portfolio of domestic and commercial claims from start to finish.
• Oversee day-to-day enquiries, training needs, morale, absences and appraisals to maintain high performance.
• Collaborate with Subsidence leadership to ensure consistent communication and cross-team alignment.
• Balance office and remote working to support work-life balance while driving results.
• Support consultants with technical subsidence queries and deliver coaching and development.

Skills

Insurance background

Subsidence knowledge

People leadership

Coaching & development

Performance focus

Cert CILA

Decisive

Communication

Adaptable

Job description

Operations Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Location: UK wide

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for an Operations Manager to join our award-winning Subsidence division.

You’ll lead a team of Subsidence Claims Consultants. Each one manages a portfolio of domestic and commercial claims from start to finish and has the authority to make all the technical decisions on their claims. Your job is to make sure the team has the support, direction and capacity to move claims through to conclusion quickly, accurately and to a high standard of customer and client service.

You’ll be responsible for team performance and day-to-day enquiries. You’ll spot training needs and make sure they’re met, keep team morale high, manage absence and carry out appraisals. You’ll also work closely with colleagues across the Subsidence leadership team to keep communication and collaboration running smoothly across the division.

If you’re looking for a role that combines office and remote working, so you can balance work and life while leading a skilled team, this could be perfect for you.

This role suits a confident people leader from the insurance, claims or loss adjusting industry. Technical knowledge of subsidence claims would be a real advantage.

The skills you will have when you apply:

• Insurance or claims background: Experience in an insurance, claims or loss adjusting environment is essential.


• Subsidence technical knowledge: Knowing how subsidence claims work would be a distinct advantage, so you can confidently support Consultants with technical queries.


• People leadership: You're organised and accountable, with strong people management skills and experience leading a team to deliver results.


• Coaching and development: You can guide and develop team members, give constructive feedback and help them grow professionally.


• Performance focus: You're comfortable managing team performance, file quality and service levels against client requirements.


• Cert CILA qualification: Cert CILA (or equivalent) would be valuable, or you're willing to work towards it.


• Decisive and resilient: You resolve matters decisively and stay flexible during times of surge.


• Excellent communication, negotiation and empathy: You build strong relationships with your team, clients and customers.


• Adaptable and forward-thinking: You cope well in a fast-changing environment and want to embrace innovative ways of working.

The skills that will be developed once working:

• Comprehensive training: You’ll receive all the Sedgwick-specific training you need to excel in the role.


• Professional development: We’re committed to supporting you towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications


• A Self Invested Personal Pension Scheme (SIPP)


• Holiday allowance of 25 days plus bank holidays


• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)


• Life assurance


• Employee assistance programme for employee wellbeing


• Group Income Protection

Other benefits

• Voluntary benefits: green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications


• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, you won’t just build your career, you’ll grow a team of experts. Our Sedgwick University offering helps you and your team members excel. It’s the most comprehensive training programme in the industry, with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education.

Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

We’re also proud to have a zero tolerance policy towards discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we’ll review all applications and may invite some applicants to an interview, which may be virtual or in person.

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