Operations Manager

Wilsonart; Tulsa (OK); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

FSAs and dependent care

Vision benefits

Gym discounts

Wellness clinics

Tuition reimbursement

Job summary

Wilsonart is hiring an Operations Manager to lead the distribution center, overseeing shipping/receiving, inventory, and customer service. You will guide a high-performing team, set expectations, coach staff, and drive continuous improvement using data-driven metrics.

You will partner with sales, finance, IT, and logistics to resolve issues, ensure safety, and maintain high standards of operational excellence in a fast-paced environment.

Qualifications

• Experience leading a distribution center or warehouse operations.
• Strong safety and compliance mindset.
• Proven ability to improve processes.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Provide overall leadership for the distribution center’s daily operations, including receiving, inventory control, order fulfillment, picking, packing, shipping, and customer service.
• Make timely, data-driven decisions as the senior on site leadership.
• Foster a safe, respectful, team-oriented culture focused on safety, accountability, and continuous improvement.
• Monitor KPIs such as inventory accuracy, fill rates, on-time shipments, productivity, and labor utilization.
• Collaborate with sales, purchasing, finance, IT, and transportation to resolve issues and enhance the customer experience.
• Document and standardize operational procedures and ensure compliance with safety practices.

Skills

Leadership

Operations management

Inventory control

Team coaching

Data-driven decisions

Education

Bachelor's degree in Operations Management or related field

Job description

Position Type: Full time

Win at Wilsonart

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

Here, you’ll win with:

Support that keeps you well

• Medical, dental, and life insurance
• Company-paid short- and long-term disability
• FSAs and dependent care options
• Vision and legal benefits
• Gym discounts and wellness clinics
• Tuition reimbursement—for you and your dependents

Opportunities to grow

• Clear paths to promotion and internal mobility
• Training, coaching, and mentorship
• Development programs to support your goals

Time for what matters

• Paid vacation and holidays in your first year
• A culture that respects work-life balance

Job Description:

JOB SUMMARY

The Operations Manager is responsible for the overall leadership and performance of the distribution center, including shipping/receiving, inventory management, and customer service. This position provides strategic and day-to-day leadership to ensure the facility operates safely, efficiently, accurately, and in alignment with company objectives and customer expectations.

The Operations Manager leads a high-performing team by setting clear expectations, coaching employees, and fostering accountability, teamwork, continuous improvement, and operational excellence. Uses data and operational metrics to identify opportunities, solve problems, improve processes, and deliver results. Provides hands‑on support to warehouse personnel as needed to ensure safe and efficient operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide overall leadership and accountability for the distribution center’s daily operations, including receiving, put‑away, storage, inventory control, order fulfillment, picking, packing, shipping, distribution, and customer service.
• Make timely and sound business decisions when serving as the senior leader on site, balancing customer needs, employee considerations, operational requirements, and company objectives.
• Foster a positive, respectful, team‑oriented culture focused on safety, accountability, customer service, productivity, quality, and continuous improvement.
• Monitor and improve key operational performance indicators, including inventory accuracy, fill rates, order accuracy, productivity, on‑time shipment performance, labor utilization, service levels, and other applicable KPIs.
• Partner with sales, customer service, purchasing, finance, transportation, IT, and other departments to resolve operational issues and improve the overall customer experience.
• Ensure operational procedures and processes are documented, standardized, communicated, and consistently followed.
• Promote a strong safety culture and ensure employees receive appropriate training and follow established safety procedures.
• Provide hands‑on support to warehouse personnel as needed to support daily operations, promote safe work practices, and ensure operational needs are met.

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Equal employment opportunity, including veterans and individuals with disabilities.