Operations Manager

Cavco Industries, Inc.; Tulsa (OK); On-site; USD 52,000 - 68,000; Full time

Job summary

Cavco Industries, Inc. is seeking a Contract Closings and Project Coordinator in Tulsa to support warranty and finance closings, review and finalize sales documents, and coordinate vendor activity. This role ensures contract accuracy and customer satisfaction throughout the funding process.

The candidate will manage project coordination with contractors, gather bids, and optimize vendor performance while maintaining compliance and timely communication with customers and management.

Qualifications

• High School Diploma or equivalent.
• Willing to travel up to 50% locally.
• 2-year degree preferred.

Responsibilities

• Warranty and Finance contract closings.
• Evaluate initial sales agreements against final finance documents.
• Create final sales agreements to coincide with the finance documents.
• Make changes to sales agreements during closings and reprint documents as needed.
• Gather lender-required items to accomplish deal funding.
• Coordinate projects with contractors and manage project costing.
• Gather bids through project completion and identify best vendors.
• Possess authority to alter scheduling of vendor work based on priorities.
• Communicate with dissatisfied customers and negotiate solutions.

Skills

Vendor management

Customer service scheduling

Education

High School Diploma

Two-year degree preferred

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)

• Warranty and Finance contract closings


• Responsible for evaluating initial sales agreements against final finance documents


• Uses discretion to create final sales agreements to coincide with the finance documents


• During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents


• As part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHV


• Project Coordination with contractors, project costing


• Responsible for gathering bids through project completion.


• Has discretion to identify best vendor for each individual project


• Has discretion to switch vendors if not satisfied with work quality or progress


• Has authority to alter scheduling of vendor work based on changes in customer or company priorities


• Responsible for holding vendors accountable to written work estimates if there are discrepancies


• Routinely search for recommended new vendors or for the elimination of poor quality vendors


• Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements


• Customer Service Scheduling


• Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion


• Has authority to alter schedule or scope of work for the above


• Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation


• Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution


• Data base management


• Allowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the deal


• On their own judgement allowed to use company applications to update information missing from deals as seen fit


• Commission calculations


• Responsible for the proper review of costing for the payment of commissions. Has authority for the entry of key information utilized for paying commissions

MINIMUM QUALIFICIATIONS

• High School Diploma


• 2 year Degree preferred


• Willing to Travel up to 50% locally and during normal business hours

Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.