Operations Manager

EōS Fitness; Town of Florida (NY); On-site; USD 58,656 - 66,000; Full time

Benefits offered by this job

Free membership for you ± one family member

Discounted personal training

401(k) with company matching

Job summary

A fitness organization in New York is seeking an Operations Manager to oversee gym operations and enhance member experience. Responsibilities include hiring staff, managing compliance with health regulations, and collaborating with various teams to uphold brand standards. Ideal candidates will have substantial operations and customer service experience, along with excellent communication skills. This role offers a salary range of $58,656 – $66,000 USD and a variety of benefits.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Embraces the Core Values.

Responsibilities

• Provide an elevated member experience by listening to member needs.
• Hire, train, schedule, and supervise staff members.
• Ensure compliance with health and safety regulations.

Skills

Operations management experience

Customer service experience

Strong verbal and written communication skills

Strong relationship-building skills

Detail-oriented

MS Office skills

Job description

EōS Fitness is a bold, upbeat, and motivating fitness organization focusing on creating loyal, lifelong fans and exercise practitioners. Our Core Purpose is to provide exceptional member experiences, and our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard to Win.

Position Overview

The Operations Manager reports to the District Operations Manager and oversees the Service team to achieve operational excellence throughout the gym. The role includes customer service, tracking revenue goals, managing retail and member fees compliance, inspecting gym functionality, and partnering with Sales, Fitness, Facilities, and Marketing teams to maintain brand standards.

Responsibilities

• Provide an elevated member experience by listening to member needs and responding with clarity.
• Hire, train, schedule, and supervise staff members across kids club, front desk, and janitorial functions.
• Communicate goals, expectations, and procedures to staff, ensuring shared understanding.
• Deliver constructive feedback to staff on performance strengths and improvement areas.
• Address member concerns or complaints, managing membership inquiries and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain certifications, and implement safety protocols.
• Supervise facility maintenance and cleanliness, including equipment and common areas.
• Collaborate with Sales, Fitness, Facilities, and Marketing to improve gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• Communicate calmly and clearly in emergencies or unexpected disruptions to ensure safety.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong verbal and written communication skills.
• Strong relationship‑building and influencing skills at all levels.
• Detail‑oriented with systematic problem‑solving and good time‑management.
• Excellent MS Office skills.
• Experience or strong interest in the fitness industry is a plus.
• Embraces the Core Values.

Requirements

• Must pass a background check.
• CPR certification required within 30 days of hire.
• Knowledge of company policies and SOPs to ensure adherence.
• Ability to work in a gym setting, moving across floors and rooms.
• Proficiency in company computer systems for documentation and reporting.
• Ability to bend, stoop, and lift more than 40 lbs.; lift frequently.

Salary

$58,656 – $66,000 USD

Benefits & Perks

• Full team collaboration and professional development.
• Free membership for you ± one family member.
• Discounted personal training, merchandise, and supplements.
• Employee referral program.
• Daily Pay access.
• Paid vacation, holiday, and sick leave.
• Group health, dental, vision, supplemental life, and pet insurance.
• 401(k) with company matching.
• Personal education growth options through Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.