Operations Manager

Schulte Hospitality Group; Town of Amherst (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k

Parental Leave

PTO

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking an Operations Manager to oversee hotel operations, including front desk, housekeeping, and guest services. The role involves acting as MOD, monitoring guest satisfaction, and ensuring safety and brand standards.

The ideal candidate has 1-3 years in similar leadership roles and strong communication and leadership skills. A robust benefits package and growth opportunities are offered.

Qualifications

• Minimum high school education; post-secondary education preferred.
• Strong leadership and guest service orientation.
• Effective written and verbal communication.
• Ability to manage budgets and staffing.
• Experience in hotel front desk or F&B operations preferred.

Responsibilities

• Oversee day-to-day operations across front desk, housekeeping, maintenance, and guest services.
• Serve as Manager on Duty on a rotating basis.
• Monitor guest satisfaction and implement recovery plans.
• Ensure brand standards and safety compliance.
• Manage budgets, labor costs, and expenses.
• Support recruitment, onboarding, training, and performance management.
• Lead weekly operations meetings and report KPIs.

Skills

Front Desk Leadership

F&B Management

Team Leadership

Budgeting

Recruitment

Operations Knowledge

Education

High School Diploma

Post-secondary education preferred

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Operations Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Key Responsibilities

General Hotel Operations

• Oversee day-to-day operations across front desk, housekeeping, maintenance, and guest services to ensure smooth, efficient property performance
• Serve as Manager on Duty (MOD) on a rotating basis, resolving guest issues and operational disruptions in real time
• Monitor guest satisfaction scores (e.g., GSS, TripAdvisor, Google reviews) and implement service recovery and improvement plans
• Ensure compliance with brand standards, health and safety regulations, and local licensing requirements
• Manage departmental budgets, labor costs, and operational expenses against forecasted targets
• Support recruitment, onboarding, training, and performance management across operational teams
• Lead or contribute to weekly operations meetings, reporting on KPIs to senior leadership

Food & Beverage Operations

• Partner closely with Front Desk and F&B teams to drive quality, consistency, and profitability across all outlets (restaurant, bar, breakfast, banquets/events)
• Support menu engineering, pricing strategy, and promotional planning in collaboration with management.
• Ensure compliance with food safety, sanitation, and responsible alcohol service standards
• Oversee event and banquet execution, coordinating with sales and catering teams to deliver on client expectations
• Analyze F&B guest feedback and outlet performance data to identify opportunities for service and revenue improvement
• Assist in inventories
• Assist in vendor and supplier management, including contract negotiations and inventory control

What's In It For You?

When You Join SHG You'll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People!

SHG Provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Education and Experience

1-3 years of experience in similar leadership role. (I.E. Front desk supervisor, F&B manager or Supervisor, Assistant Front Office Manager, etc.)would be recommended.

Knowledge, Skills and Abilities

Minimum of High School education, post-high school education preferred

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

In-depth knowledge of hotel Front Desk operations

• The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
• Schulte Hospitality Group is an Equal Opportunity Employer.

Compensation Range

$25-$28