Operations Manager

Convergint Technologies LLC; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting 2

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement plan or company

CSR Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint Technologies LLC in Tampa is seeking an Operations Manager to lead branch operations, drive service excellence, and support growth. You will coordinate planning, proposals, and bookings while fostering a high-performance team.

You will coach staff, manage contracts and cost control, and ensure customer satisfaction across all installed accounts, upholding Convergint's values and standards.

Qualifications

• College degree or equivalent experience.
• 3–5 years operations, service or project management.
• Experience in electronic, fire alarm & life safety, building automation, or healthcare preferred.

Responsibilities

• Manage and coordinate branch operations, including planning, proposals review, and bookings.
• Coach and train operations staff to improve skills.
• Ensure overall customer satisfaction on installed accounts.
• Oversee contracts: cost tracking, supervision of labor and subcontractors, scheduling, invoicing, and collections.

Skills

Project management

Leadership

Financial analysis

MS Office skills

Education

College degree or equivalent

Tools

Microsoft Outlook

Microsoft Excel

PowerPoint

Microsoft Word

Job description

Build a career where values meet worldwide opportunity. Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Manager to join our amazing culture. As an Operations Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Operations Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

• Manage, oversee and coordinate all aspects of branch operation activities including, but not limited to, the following: operations planning, qualifying potential business, operational review of proposals and bookings.
• Coach, council and train the Operations force to improve individual skills.
• Overall responsibility for customer satisfaction on all installed accounts.
• Overall responsibility for execution of contracts – estimated cost vs. actual cost; review of contracts; supervision of labor and subcontractors; planning and scheduling contracts, preparation of invoices, and collections.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Strong management skills related to Project Management.
• Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills.
• Strong financial analytical skills including cost control.
• Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 3-5 years operations, service or field or project management
• Previous project supervisory Preferred Experience: (but not required): Experience in 1 or more of the following industries: electronic, fire alarm & life safety, building automation, and/or healthcare

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen. What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.