Operations Manager

World Market; Suffolk (VA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical/dental/vision package

401(k) with company match

Wellness program

Paid time off

Employee discount up to 30%

Work-life balance

Collaborative culture

Job summary

World Market in Virginia seeks an Operations Manager to lead distribution center operations, ensuring efficient, accurate, and cost-effective movement of goods across receiving, stocking, order fulfillment, sortation and shipping.

This role develops leaders, maintains a safe work environment, manages annual operating budgets, and collaborates with leadership to drive performance, adjust plans, and support growth.

Qualifications

• 5-7 years of progressive experience in the distribution field.
• Must have demonstrated experience in all functions of distribution.
• Bachelor’s degree in business administration or related field experience.
• 5-7 years supervisory and training experience.
• Knowledge of material handling equipment and distribution management processes.
• General working mainframe systems knowledge (AS400 and RF scanning).
• Must be able to motivate, team build, and coach.
• Ability to communicate expectations clearly.

Responsibilities

• Plan, direct, and supervise the activities of distribution center leaders to ensure that receiving, stocking, order filling, and shipping is maintained according to company standards of productivity and cost control.
• Develop, implement, and monitor long and short range operating plans to control distribution cost and effectiveness.
• Train and develop management personnel in leadership and technical aspects of warehouse distribution.
• Maintain a safe and clean work environment in compliance with OSHA, and other regulations.
• Creation and execution of annual operating budgets in conjunction with director of logistics/administration.
• Respond to questions, requests, and problems from corporate and retail locations.
• Promote a stable work environment with open lines of communication with subordinates.
• Participate in setting goals and establishing direction for distribution operations.
• Ensure safe keeping and proper use of corporate assets to include inventory and equipment.
• Work closely with Team Leaders and all levels of leaderships to enhance performance and create developmental plans for growth and development.
• Perform other duties and special projects.
• Establish/Maintain practices for Distribution Center Operations.

Skills

Leadership

Analytical skills

Communication

Interpersonal skills

Team building

Coaching

Problem solving

Education

Bachelor’s degree in business administration

Tools

AS400

RF scanning

Job description

You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart.

Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it!

The Operations Manager leads distribution center operations in a specific department, ensuring the efficient, accurate, and cost-effective movement of goods across all functions—including receiving, stocking, order fulfillment, sortation, and shipping. This role drives operational excellence, develops leaders, and ensures a safe, high-performing work environment.

When you join our team, you’ll enjoy:

• Comprehensive benefits package including medical, dental, and vision coverage, plus an Employee Assistance Program
• 401(k) savings plan with company match and Roth contribution option
• Robust wellness program featuring virtual fitness classes, health advocacy, and more
• Generous paid time off, including vacation, sick time, and personal holidays
• Exclusive perks like sample sales and up to 30% employee discount (plus your designated shopper)
• Commitment to work-life balance
• A collaborative culture where you’re valued—we truly think the world of our team members

What You’ll Do

• Plan, direct, and supervise the activities of distribution center leaders to ensure that receiving, stocking, orderfilling, and shipping is maintained according to company standards of productivity and cost control.
• Develop, implement, and monitor long and short range operating plans to control distribution cost and effectiveness.
• Train and develop management personnel in leadership and technical aspects of warehouse distribution.
• Maintain a safe and clean work environment in compliance with OSHA, and other regulations.
• Creation and execution of annual operating budgets in conjunction with director of logistics/administration.
• Respond to questions, requests, and problems from corporate and retail locations.
• Promote a stable work environment with open lines of communication with subordinates.
• Participate in setting goals and establishing direction for distribution operations.
• Ensure safe keeping and proper use of corporate assets to include inventory and equipment.
• Work closely with Team Leaders and all levels of leaderships to enhance performance and create developmental plans for growth and development.
• Perform other duties and special projects.
• Establish/Maintain practices for Distribution Center Operations.

What You’ll Bring

• 5-7 years of progressive experience in the distribution field. Must have demonstrated experience in all functions of distribution
• Bachelor’s degree in business administration or related field experience
• 5-7 years supervisory and training experience
• Knowledge of material handling equipment and distribution management processes
• General working mainframe systems knowledge (preferably AS400 and RF scanning)
• Must be able to motivate, team build, and coach
• Ability to communicate expectations clearly
• Strong interpersonal skills
• Strong analytical skills
• Shift and departmental flexibility

Physical Requirements:

• Ability to sit/stand for long periods of time
• Ability to lift, up to 75lbs.
• Temperatures in the warehouse vary with the seasons, dress appropriately! Dress code is casual and clean.

Salary Range for the Operations Manager position in Virginia - $100,000-$125,000/annually