Operations Manager

ComForCare Home Health Care - Dayton; Springboro (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with bonuses and tips

Opportunities for advancement

Positive company culture

Job summary

ComForCare Home Health Care - Dayton is seeking an experienced Operations Manager. The role emphasizes customer retention, cleaner training, and customer satisfaction, working primarily Monday through Friday, 8 am to 5 pm.

Candidates should have experience in the cleaning industry, a valid driver's license, and bilingual skills in Spanish are highly desirable. Join us to start a rewarding career with eco-friendly services that exceed client expectations.

Qualifications

• Some experience in the cleaning industry is required.
• Valid driver’s license is mandatory.
• Bilingual (Spanish) is highly desirable.

Responsibilities

• Train cleaners on Maid Right cleaning systems.
• Conduct customer walkthroughs to ensure satisfaction.
• Work collaboratively with customer service and cleaning teams.
• Support for absences as needed.
• Assist with customer retention to drive revenue.
• Maintain cleaning equipment and supplies.
• Participate in customer acquisition and lead generation.
• Assist in office tasks as necessary.

Skills

Customer satisfaction

Teamwork

Bilingual (Spanish)

Job description

Benefits:

• Competitive pay, with the opportunity to earn bonus and tips
• Opportunities for advancement within the company
• A positive and respectful company culture that values teamwork and individual contributions

Maid Right is seeking an Operations Manager to join our team. As the Operations Manager, you will help drive revenue through customer retention, cleaner training, and ensuring customer satisfaction. Most of our work is completed Monday through Friday, 8am to 5pm, with no evening hours unless requested.

We require some experience for this position, but we will train you on our Maid Right cleaning system that is effective and easy to learn. We are looking for a motivated individual who can work as part of a team, providing relief and support for absences as needed. A valid driver’s license is required.

Responsibilities:

• Train cleaners to operate the Maid Right cleaning systems and ensure they meet our high standards
• Conduct new customer walkthroughs and ensure customer satisfaction
• Work as a team with customer service representatives and cleaning teams to provide exceptional customer service
• Provide relief and support for absences as needed
• Assist with customer retention and drive revenue through converting to recurring cleaning services
• Maintain equipment and cleaning supplies
• Participate in customer acquisition activities and lead generation
• Assist in office, as needed.

Requirements:

• Must have some experience in the cleaning industry
• Must have a valid driver’s license
• Bilingual (Spanish) highly desirable

Join our team at Maid Right and enjoy a fulfilling career in the cleaning industry. We pride ourselves on our non-toxic and eco-friendly services that exceed our clients' expectations. Apply now and start your journey towards a rewarding career with us!