Operations Manager

Williams Electric Utility Services, LLC; Shelby (NC); On-site; USD 160,000 - 168,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

HSA and FSA options

401(k) with company match

Paid time off

Company-paid holidays

Short and long-term disability

Job summary

United Utility Services is seeking an Operations Manager, Street Lighting to oversee construction, maintenance, and service operations across an assigned geographic area. You will lead field personnel, ensure safe, efficient project execution, and manage customer relationships while driving financial performance.

You will coordinate with estimating, project management, and departments to support bids and contract execution, maintaining compliance with OSHA and local standards.

Qualifications

• High School Diploma or GED required.
• 8+ years in street lighting, electrical utility, or related field operations.
• 3+ years of supervisory or management experience.
• Experience managing project budgets, schedules, and financial performance.
• Strong understanding of street lighting and electrical distribution systems.
• Knowledge of OSHA regulations and industry standards.
• Excellent leadership, organizational, and communication skills.

Responsibilities

• Lead daily street lighting construction, maintenance, troubleshooting, and repair operations.
• Promote and enforce a strong safety culture across teams.
• Monitor KPIs to ensure operational goals are met.
• Oversee field crews, supervisors, and subcontractors.
• Ensure work is completed safely, on schedule, and within budget.
• Develop staffing plans and assist with recruiting and mentoring.

Skills

Leadership

Budget management

Project management

Communication

Problem-solving

Safety awareness

Electrical utility knowledge

Education

High School Diploma or GED

Associate's or Bachelor's degree in Construction Management/Engineering

Tools

Microsoft Office

Job description

Welcome to United Utility Services, a dynamic player in the electric utility industry. As a trailblazer, we provide comprehensive and innovative offerings that bolster power infrastructure investments across the U.S. We proudly serve as the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects. Our Core Values are clear and simple: Safety, Quality, Integrity, and Professionalism. At United Utility Services, we craft power delivery solutions – built safe, engineered smart, and driven by what customers demand – fueling communities with reliable energy. We are the best-in-class, trusted partner delivering customer-centric Power Delivery Construction and Engineering solutions.

Location: Multiple Locations Across North Carolina (including Asheville, Burnsville, and surrounding areas)

The salary range for this position is $160,000-$168,000. Final compensation will be based on experience, qualifications, and overall fit for the position.

Benefits include medical, dental, and vision insurance; Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable; 401(k) with company match; paid time off; company-paid holidays; and short and long-term disability.

About the Role

The Operations Manager, Street Lighting is responsible for overseeing all aspects of street lighting construction, maintenance, repair, and service operations within an assigned geographic area. This position provides leadership for field personnel, ensures safe and efficient project execution, manages customer relationships, and drives operational and financial performance. The Operations Manager is responsible for maintaining compliance with utility standards, municipal requirements, company safety policies, and contractual obligations while supporting business growth and operational excellence.

Key Responsibilities

• Lead daily street lighting construction, maintenance, troubleshooting, and repair operations.
• Promote and enforce a strong safety culture consistent with company and customer requirements.
• Monitor productivity, quality, and key performance indicators (KPIs) to ensure operational goals are achieved.
• Oversee field crews, supervisors, foremen, subcontractors, equipment, and project resources.
• Ensure work is completed safely, on schedule, within budget, and in compliance with customer specifications.
• Develop staffing plans and assist with recruiting, training, mentoring, and employee development.
• Conduct field observations, safety audits, and quality inspections.
• Manage departmental financial performance, including labor, equipment, materials, and contract costs.
• Review project schedules, status reports, and customer deliverables.
• Work closely with estimating and project management teams to support bids, proposals, and contract execution.
• Coordinate with Fleet, Purchasing, Safety, and Human Resources departments to support operational needs.
• Maintain strong relationships with utility customers, municipalities, developers, and other stakeholders.
• Respond to customer concerns and service-related issues in a professional and timely manner.
• Support emergency restoration efforts and after-hours response activities as required.
• Identify process improvement opportunities and implement best practices to enhance operational efficiency.
• Ensure compliance with OSHA regulations, NESC standards, local codes, and company procedures.

Key Qualifications

Required

• High School Diploma or GED.
• 8+ years of experience in street lighting, electrical utility, utility contractor, or related field operations.
• 3+ years of supervisory or management experience leading crews and operational teams.
• Experience managing project budgets, schedules, and financial performance.
• Strong understanding of street lighting systems, electrical distribution systems, and underground/overhead construction practices.
• Knowledge of utility safety practices, OSHA regulations, and industry standards.
• Strong leadership, organizational, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Key Nice-to-Haves

• Associate's or Bachelor's degree in Construction Management, Business Administration, Engineering, or a related field.
• Experience working with municipal street lighting programs and utility-owned lighting systems.
• Experience estimating, bidding, or managing service contracts.
• OSHA 30 certification.

Application Deadline:

This posting will remain open for a minimum of five (5) calendar days. The Company reserves the right to extend or close the posting based on business needs and applicable policy requirements.

Applicant Questions

Are you currently employed by the Company?

For standard external opportunities, this question is used for applicant classification, reporting, and workforce analytics purposes only.

Equal Opportunity Employer, including disabled and veterans.