Operations Manager

Fujitec America; Sharon (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Fujitec America is seeking an Operations Manager to oversee branch service operations, ensuring safety, efficiency, and timely delivery of repairs, installations, and modernization projects. You will coordinate with mechanics, supervisors, and customers to maintain high service standards while managing budgets and compliance.

The role requires strong leadership, planning, and communication skills, with a focus on optimizing operations and safety across field teams and vendors.

Qualifications

• Monitor branch performance against goals and budgets.
• Review labor, overtime, parts, subcontractor, and other costs.
• Identify opportunities to improve efficiency and reduce expenses.
• Monitor productivity and profitability of service and repair operations.
• Review outstanding work and improve billing and revenue recognition.
• Provide leadership with accurate information regarding branch performance and risks.

Responsibilities

• Administer safety program including safety audits and promoting safety.
• Plan, direct, and prioritize elevator installations, modernizations, service repairs, and labor needs.
• Utilize project management software and scheduling tools.
• Manage staff schedules and review payroll.
• Monitor vehicle use and assignment.
• Review job status using reports to identify risks and opportunities.

Skills

Technical aptitude

Customer service

Communication skills

Initiative and motivation

Relationship building

Planning and organization

Job description

OPERATIONS MANAGER JOB SUMMARY The Operations Manager is responsible for the overall coordination execution and performance of branch service operations This position ensures that field mechanics have the resources information parts and support needed to complete service repair maintenance modernization and project work safely efficiently and on schedule The Operations Manager works closely with mechanics supervisors account managers customers vendors and leadership to maintain a high level of customer satisfaction while ensuring the branch meets operational financial safety and compliance expectations The Operations Manager is expected to take ownership of issues from identification through completion and maintain clear communication with all parties involved

ESSENTIAL DUTIES

• Administer company safety program including performing safety audits when necessary and stressing the importance of safety to all employees
• Plan direct and prioritize elevator installations and modernizations servicerepairs and labor needs
• utilize project management software and other scheduling tools
• Manage staff schedules and review and approve payroll
• Monitor use and assignment of vehicles
• Use accounting reports and programs to review job status to identify risk and opportunity including properly reporting fade issues prior to revenue
• Develop and maintain strong working relationships with contractors elevator consultants construction firms and architects
• Survey review and sign off on all bids including attending pre bid meetings with construction sales representatives and providing technical input to calculate labor and material costs
• Review and sign off on change orders purchase orders elevator turnover authorizations accounts receivable write offs credits and other necessary approvals
• Maintain up to date knowledge of all federal state and local elevator industry code requirements
• Maintain strong familiarity of company standard operating procedures and products by attending company training classes viewing factory equipment updates and supplier goods; interface with corporate departments including the factory coordination and labor and consult with the management
• Mediate and resolve complaints and problems of external and internal customers including meeting with local business agents to resolve issues involving union employees
• Determine what materials need to be ordered for job completion coordinate order and arrange for sub contracting portions of installations and servicerepairs
• Manage budget and spending
• Perform necessary requirements such as applying for and obtaining permits and scheduling permit inspections at job completion
• Regularly communicate with field staff and make weekly crew visits and day one visits to manage safety site activities and progress of employees and customer document findings

DIRECT REPORTS

20 Mechanics

JOB QUALIFICATIONS AND REQUIREMENTS

• Monitor branch performance against established goals and budgets
• Review labor overtime parts subcontractor and other operational costs
• Identify opportunities to improve efficiency and reduce unnecessary expenses
• Monitor productivity and profitability of service and repair operations
• Review outstanding work and identify opportunities to improve billing and revenue recognition
• Provide leadership with accurate information regarding branch performance and potential risks

SKILLSCORE COMPETENCIES

• Strong technical aptitude and customer service orientation
• Excellent communication and presentation skills
• High initiative self motivation and a results driven mindset
• Ability to build and maintain relationships at multiple levels from ownership and management to field personnel
• Strong planning and organizational skills with attention to detail
• Strong problem solving and consultative selling skills

WORK ENVIRONMENT AND EXPECTATIONS

Job duties are performed within an established office environment under normal lighting and climate controlled tolerances. The noise level in the work environment is typically low to moderate. When the employee has cause to visit a work site the employee is regularly exposed to wet andor humid conditions; moving mechanical parts; high precarious places and outdoor weather conditions. The noise in the work environment is often loud. Requires prompt reliable regular and in person attendance at the office to oversee shared services functions andor employees normally achieved by working standard business hours. Certain positions will require flexibility of working hours to meet the demands of the job and the direction of the manager.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing and walking
• Frequent reaching stooping bending kneeling and crouching
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 40 pounds at times

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or work conditions associated with the job. Furthermore the employer may revise or change job duties and responsibilities as the need arises

Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other applicable statutorily protected group status under local state or federal law. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the US. We are currently unable to sponsor or take over sponsorship of an employment visa