Operations Manager

International Executive Service Corps; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

International Executive Service Corps is seeking an Operations Manager to oversee the operations department, supervise Operations Supervisors, and ensure day-to-day service delivery in line with policy and applicable laws.

You will monitor performance, ensure staff are trained and licensed where applicable, manage budgets and staffing plans, resolve customer inquiries, and coordinate with government or city staff as needed to support service outcomes.

Qualifications

• High school diploma or GED required.
• Valid Driver's license required.
• Bachelor's degree preferred.
• Management experience in industrial, construction, manufacturing, or related industries.
• Knowledge of employee training, supervision and evaluation.

Responsibilities

• Manages site operations in line with established plans.
• Allocates assignments to ensure safe, efficient operations.
• Ensures staff are trained and licensed where applicable.
• Follows policies, procedures and applicable agreements.
• Implements corrective actions to avoid infractions.
• Maintains operation records and prepares reports.
• Handles customer inquiries and billing disputes.
• Assists in budgets and staffing plans.
• Represents the company in community activities.
• Other duties as assigned.

Skills

Bilingual

Supervisory experience

Training & evaluation

Budgeting

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Role of the Operations Manager

Oversees the operations department including day-to-day supervision of Operations Supervisors and the operations service function. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Essential Responsibilities

• Manages operations of site consistent with established operating plans.
• Confirms employee’s assignments are allocated for efficient and effective operations. Monitors work to ensure safe, efficient, effective, and compliant operations.
• Establishes that all employees are properly trained and licensed (if applicable) to operate and/or maintain all equipment.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• Identifies all potential rule infractions and implements corrective actions and/or processes to avoid future infractions.
• Maintains and generates records of operations and submits reports as directed. Generates and analyzes operational reports and make recommendations as appropriate.
• Investigates and resolves customer inquiries and complaints not resolved by subordinates. Adjusts rate and billing disputes as necessary.
• Prepares or assists in preparing budgets and plans for equipment and staffing.
• May work directly with government/city staff on behalf of the company.
• Represents the company in community activities.
• Other duties as assigned.

Qualifications

• Possession of a high school diploma or GED required.
• Valid Driver's license required
• Bachelor's degree preferred.
• Management experience in an industrial, construction, manufacturing, recycling/waste management environment or related industry.
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.
• Bilingual preferred

Recology Offers

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Supplemental Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.