Operations Manager

PalAmerican Security; San Jose (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

PalAmerican Security is seeking an Operations Manager to serve as second-in-command to the Branch Manager, overseeing daily branch operations and security services. You will lead and support Client Service Managers and office staff to maintain continuity and high standards of service.

Responsibilities include recruiting, training, and evaluating staff; scheduling and allocating officers to sites; visiting clients to resolve issues; ensuring wage costs stay within budget; and contributing to

Qualifications

• High school diploma or equivalent.
• At least two years of related experience.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to prioritize tasks and delegate effectively.
• Proficiency in Microsoft Office Suite or related software.

Responsibilities

• Determine appropriate security officers for specific sites.
• Oversee the evaluation process for security officers and supervisors.
• Visit clients regularly to address any site issues.
• Ensure wage costs align with budgeted objectives.
• Devise training regimens and site orders.
• Supports sales efforts by participating with business development in generating market awareness.

Skills

Excellent communication

Organizational skills

Time management

Prioritization & delegation

Integrity & fairness

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Operations Manager serves as second-in-command to the Branch Manager, providing leadership and oversight of daily branch operations. Key responsibilities include:
Provide direction and support to Client Service Managers and office staff.
Coordinate branch priorities and promote accountability and consistent execution.
Support operational performance, employee engagement, and client service.
Maintain continuity across branch operations.
Act on behalf of the Branch Manager when needed.

PalAmerican Security Operations Manager

Are you a highly skilled and motivated individual who thrives in a dynamic and time-sensitive environment? Do you possess excellent leadership qualities and communication skills?

Join PalAmerican Security, where you will oversee the security operations and personnel. As the Operations Manager, you will play a crucial role in recruiting, training, and managing staff to ensure the smooth running of security services. This is a fantastic opportunity to enhance your supervisory and leadership skills while making a significant impact on the safety and security of our clients.

Supervisory Responsibilities:

• Recruit, interview, hire, and train new staff
• Oversee the daily workflow of the department
• Provide constructive performance evaluations
• Handle discipline and termination of employees

Duties/Responsibilities:

• Determine appropriate security officers for specific sites
• Oversee the evaluation process for security officers and supervisors
• Visit clients regularly to address any site issues
• Ensure wage costs align with budgeted objectives
• Devise training regimens and site orders
• Supports sales efforts by participating with business development in generating market awareness

Required Skills/Abilities:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to prioritize tasks and delegate effectively
• High level of integrity and fairness in decision-making
• Proficiency in Microsoft Office Suite or related software

Education and Experience:

• High school diploma or equivalent
• At least two years of related experience

Physical Requirements:

• Prolonged periods of standing, driving, and working on a computer
• Must be able to lift up to 15 pounds

THE PALAMERICAN DIFFERENCE

With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.