Operations Manager

POP MART; San Francisco (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Job summary

POP MART is seeking an Operations Manager to serve as the operational backbone of the store, ensuring systems, processes, and routines run smoothly, efficiently, and in line with company standards.

You will oversee inventory control, stockroom flow, scheduling, and KPIs to create a frictionless environment for the team and a superior customer experience.

Qualifications

• 1-3+ years of retail store management experience.
• Strong understanding of store-level operations, inventory management, and scheduling.
• Detail-oriented with a knack for systems, structure, and process optimization.
• Proven leadership experience with the ability to coach and develop others.
• Proficiency in POS systems, scheduling tools, and Microsoft Office/Google Workspace.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Operational Excellence: Oversee and optimize back-of-house operations, including inventory accuracy and shipment processing.
• Inventory & Stock Management: Manage stockroom organization, replenishment, and cycle counts; support campaigns and sell-through.
• Team Support, Scheduling & Structure: Create scheduling templates; monitor labor and payroll budgets; train and coach team members.
• Customer Support Enablement: Ensure stock availability, register readiness, floor coverage; assist with events and POS challenges.

Skills

Retail store operations

Inventory management

Scheduling

Leadership

POS systems

Scheduling tools

MS Office / Google Workspace

Tools

POS systems

Scheduling tools

MS Office / Google Workspace

Job description

Overview

POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Base pay range

$75,000.00/yr - $85,000.00/yr

Overview of the Role

As the Operations Manager, you will serve as the operational backbone of the store—ensuring that all systems, processes, and routines run smoothly, efficiently, and in alignment with company standards. From inventory control and stockroom flow to compliance, scheduling, and operational KPIs, you’ll help create a frictionless environment where the team can thrive and the customer experience shines.

Responsibilities

• Operational Excellence: Oversee and optimize all back-of-house operations, including inventory accuracy, supply management, and shipment processing.


• Inventory & Stock Management: Manage stockroom organization, stock replenishment, and visual stock flow to support floor readiness; lead cycle counts, shrink reduction strategies, and loss prevention protocols; partner with visual and merchandising teams to ensure stock levels support campaigns and sell-through.


• Team Support, Scheduling & Structure: Create and manage effective scheduling templates; monitor labor and payroll budgets; partner with the General Manager to train, coach, and hold team members accountable for operational responsibilities.


• Customer Support Enablement: Ensure the store is prepared to deliver a seamless customer experience by supporting stock availability, register readiness, and floor coverage; resolve operational customer issues, returns, and POS challenges; assist with in-store events, floor moves, and seasonal planning; provide sales floor coverage and cashiering as needed.

Requirements

• 1-3+ years of retail store management experience.


• Strong understanding of store-level operations, inventory management, and scheduling.


• Detail-oriented with a knack for systems, structure, and process optimization.


• Proven leadership experience with the ability to coach and develop others.


• Proficiency in POS systems, scheduling tools, and Microsoft Office/Google Workspace.


• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.


• Ability to stand and walk for extended periods (up to 6-8 hours per shift)


• Ability to bend, kneel, reach, and climb ladders or step stools safely


• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves


• Able to work in a fast-paced environment that may require quick movements and multitasking


• Ability to work in varying temperature conditions, including stockroom and receiving areas


• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Preferred Qualifications

• Experience in a high-volume or flagship retail environment.


• Familiarity with operational audits, safety compliance, and retail analytics.


• Bilingual skills are a plus.


• Benefits: Market-competitive packages including 401k, health insurance, PTO, paid sick leave, etc.


• Opportunities to learn and lead: on-the-job training to keep skills up to date.


• Career development: options to advance through short-term assignments and new experiences.

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, you love to assist customers, and you contribute to a strong team culture in the store.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business, Sales, and Customer Service

Industries

• Retail