Operations Manager

Community Excellence Foundation; Roanoke (VA); On-site; USD 84,000 - 140,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible hours

Job summary

Community Excellence Foundation in Roanoke, VA is seeking an experienced Operations Manager to lead a fast-paced team and own outcomes from week one.

You’ll manage schedules, streamline processes, and drive change while mentoring staff, resolving issues, and maintaining high service levels as the organization grows. This role rewards initiative, accountability, and a proactive, hands-on leadership style.

Qualifications

• 7+ years managing teams and navigating organizational politics.
• Strong interpersonal skills with ability to build rapport and influence.
• Judgment to decide when to elevate issues or absorb tasks.

Responsibilities

• Keep the internship schedule realistic when everyone wants everything yesterday
• Move general decisions forward when consensus stalls
• Keep Community Excellence Foundation accounts when volume spikes
• Resolve customer concerns with patience and a focus on outcomes
• Contribute to process improvements that boost efficiency and reduce waste
• Keep Change Management pipeline humming without constant hand-holding
• Show up for the unglamorous general maintenance nobody volunteers for
• Monitor work quality and flag issues before escalation

Skills

People management

Interpersonal skills

Decision making

Job description

Think of this Operations Manager job at Community Excellence Foundation as Attention Management without the red tape, plus a Roanoke, VA team that actually ships. Reduce it to essentials and you have $84,000 - $140,000, a VA Operations Manager seat, 6 years asked, and a clear climb ahead.

Key Responsibilities

• Keep the internship schedule realistic when everyone wants everything yesterday
• Move general decisions forward when consensus stalls
• Keep a steady hand on Community Excellence Foundation accounts when volume spikes
• Resolve customer concerns with patience and a focus on outcomes
• Contribute to process improvements that boost efficiency and reduce waste
• Keep Community Excellence Foundation's Change Management pipeline humming without constant hand-holding
• Show up for the unglamorous general maintenance nobody volunteers for
• Monitor work quality and flag issues before they escalation

What You'll Bring

• Manager-caliber judgment about when to elevate and whether to absorb
• Fluency across People Management and Interpersonal Skills, with strong opinions on both
• 7+ years navigating the politics that general work attracts
• Strong rapport-building skills and a genuinely positive presence

We are Community Excellence Foundation, a craft-obsessed general company headquartered in Roanoke, VA. Ownership runs deep here: you'll own outcomes, not just tasks, from your first week as an Operations Manager.

The bottom line: $84,000 - $140,000, mentorship, benefits, and flexibility, wrapped into an Operations Manager role that grows as fast as you do.