Operations Manager

United Rentals; Rhinelander (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development Opportunities

Additional Vacation Buy Up Program

Early Wage Access

Paid Sick Leave

Welcoming culture

Job summary

United Rentals is seeking an Operations Manager in Rhinelander, WI. In this leadership role, you will be responsible for coordinating service delivery to maximize branch productivity. You will support the Branch Manager in achieving financial goals, ensuring compliance, and motivating staff. The ideal candidate has strong leadership skills, a high school diploma (Bachelor's preferred), and at least 3 years of experience in sales and operations. Benefits include paid parental leave and career development opportunities.

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• At least 3 years of sales and operational experience.
• Strong motivational and leadership skills.
• Superior customer service and verbal/written communication skills.
• Valid driver’s license with an acceptable record.

Responsibilities

• Support the Branch Manager to achieve financial objectives.
• Ensure compliance with company policies.
• Oversee sales efforts and business initiatives.
• Manage performance of sales and operational staff.
• Promote a culture of safety and discipline.
• Coach and train personnel.

Skills

Leadership skills

Customer service

Teamwork

Verbal communication

Written communication

Motivational skills

Proficiency in Microsoft Excel

Education

High School diploma

Bachelor’s degree

Tools

Microsoft Office

Job description

As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world‑class customer service, and standard process compliance to support branch operations.

Responsibilities

• Support the Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Oversee sales efforts and business initiatives.
• Manage performance of direct staff including Inside Sales Reps, Drivers, and other applicable personnel.
• Motivate, coach and train personnel.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Perform other duties as assigned.

Requirements

• High School diploma; Bachelor’s degree preferred.
• At least 3 years of sales and operational experience.
• Basic knowledge of the construction rental equipment industry or related field.
• Strong motivational and leadership skills.
• Superior customer service, teamwork, and verbal/written communication skills.
• Proficient in Microsoft Office, particularly Excel.
• Valid driver’s license with an acceptable record.

Benefits

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Safety Sensitive: This position is deemed Safety Sensitive per United Rentals policies and procedures.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.