Operations Manager

WestRock Company; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Wellness programs

Paid time off

Job summary

WestRock Company seeks an Operations Manager to lead manufacturing and distribution in Raleigh, NC. Role focuses on driving efficiency, reducing defects, and improving OEE through Six Sigma and CPIs across all operations.

Requirements include 5–10 years in pharmaceutical printing/manufacturing, ISO/GMP familiarity, and strong leadership with MS Office proficiency. On-site role with competitive compensation and benefits.

Qualifications

• Strong leadership and communication skills to work with all levels.
• Experience in pharmaceutical printing or manufacturing environments.
• ISO and GMP familiarity preferred.

Responsibilities

• Establish priorities for efficient operation of all departments.
• Evaluate process needs to optimize staffing for production goals.
• Coordinate with maintenance to sustain PM programs.
• Maintain operational budget within guidelines.
• Assess current operations and implement improvements (OEE).
• Report resource needs to the General Manager.
• Support the GM and back-up other roles when needed.
• Promote teamwork and ensure safety and GMP compliance.

Skills

Leadership

Strategic planning

Communication

Mentoring

Data analysis

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Operations Manager - Raleigh, NC

The Opportunity:

The Operations Manager provides leadership and guidance with the ability to influence a positive change within manufacturing and distribution departments within the facility. The Operations Manager must be able to manage different levels of experience and provide improvement regardless of tenure. The Operations Manager must be able to analyze data to determine root causes of efficiency deficits and drive change throughout all operations to improve OEE utilizing Six Sigma methodology and Continuous Process Improvement initiatives. This position reports directly to the General Manager.

How You Will Impact Smurfit Westrock:

• Establishes priorities designed to effectively and efficiently operate all departmental activities.
• Evaluates the needs of all processes on an ongoing basis to determine optimal staffing levels required to accomplish production goals and metrics.
• Works with maintenance to establish and maintain an effective preventative maintenance program to adequately support the production goals and process design.
• Establishes and maintains operational budget within established guidelines.
• Evaluates current operations and implements improvements within the operations.
• Provides feedback to the General Manager with regard to resource needs to support the goals of all processes.
• Provides other assistance to the General Manager as requested.
• Works proactively to promote teamwork at all levels of the company.
• Conforms with and abides by all regulations, policies, work procedures, safety rules, security procedures and instructions.
• Perform all duties according to established safety policy, including wearing all PPEs to perform duties.
• Willing to work flexible hours as needed.
• Ensure GMP compliance across all departments.
• Back‑up responsibilities: The Plant Manager serves as back‑up to the General Manager and some Department Manager roles if needed.

What You Need to Succeed:

• Must have high school diploma or equivalent G.E.D.
• 5-10 years of relevant experience in a pharmaceutical printing or manufacturing environment, and/or equivalent training or an appropriate combination of education and experience.
• Detailed knowledge and understanding of the finishing process is required.
• ISO and GMP experience preferred.
• Knowledge and understanding of integration with other core processes is critical.
• Strong leadership, communication and organizational skills are required to work effectively with all levels of the organization.
• Knowledge and understanding of company initiatives and processes that involve or may impact operations are required.
• Demonstrated ability to effectively motivate and lead a team of individuals.
• Ability to serve as a mentor by participating in the operations related to all shifts.
• Proficient computer knowledge including Microsoft Office.

What We Offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• Competitive salary reflecting skills, competencies, and potential
• A career with a global packaging company where sustainability, safety, and inclusion are foundational to how we operate
• Competitive total rewards package including medical, dental, and vision coverage options starting on your first day
• Health Savings Account (HSA) with company contributions and flexible spending account (FSA) options
• 401(k) retirement plan with company match and automatic contributions to support your long‑term financial goals
• Company‑paid life insurance and disability coverage for financial protection
• Mental health support and wellness programs designed to promote overall well‑being
• Generous paid time off, including company holidays, vacation and paid parental leave
• Tuition reimbursement and ongoing learning and development opportunities
• Additional voluntary benefits such as legal services, identity protection, pet insurance, and more