Operations Manager

Lutheran Social Services of the Southwest; Phoenix (AZ); On-site; USD 65,000 - 68,000; Full time

Job summary

Lutheran Social Services of the Southwest in Phoenix, AZ seeks an Operations Manager to provide leadership over facilities, fleet, vendors, and office administration, ensuring compliant and efficient operations. The role supervises the Operations Coordinator and Receptionist, oversees budgets, and partners with leadership to improve processes, safety, and resource use in a mission-driven environment.

Bachelor's degree preferred and at least three years of related experience with strong

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Minimum of three years of progressively responsible experience in operations, facilities, administration, or related field.
• Supervisory or team leadership experience preferred.

Responsibilities

• Oversee day-to-day operations across facilities, fleet, vendors, and office administration.
• Maintain operational policies, procedures, and systems for efficiency and accountability.
• Manage budgets, expenditures, and opportunities for cost savings.
• Supervise the Operations Coordinator and Receptionist; partner with leadership to identify operational needs.
• Support regulatory, insurance, and safety requirements and business continuity.

Skills

Organizational skills

Project management

Communication

Relationship building

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Phoenix, AZ, US

3 days ago Requisition ID: 1061

Salary Range: $65,000.00 To $68,000.00 Annually

Join Our Mission

If you're passionate about making a meaningful impact, enjoy staying organized, solving problems, and supporting day-to-day operations in a fast-paced environment, join us in fulfilling the mission of LSS-SW to support and empower our community's most vulnerable members, and our vision of “A future where all people thrive”.

Position Overview

The Operations Manager provides operational leadership and support to ensure efficient, effective, and compliant business operations across the organization. This position manages and coordinates facilities, fleet, vendors, office administration, records, and operational systems that support agency-wide needs.

The Operations Manager works closely with leadership and internal departments to address operational needs, maintain safe and functional work environments, improve processes, and support the responsible use of organizational resources.

Key Responsibilities

• Manage day-to-day operations and support continuous improvement initiatives.
• Maintain operational policies, procedures, and systems that promote efficiency and accountability.
• Manage operational budgets, expenditures, and opportunities for cost savings.
• Manage facilities, leases, maintenance, relocations, vendors, and property management relationships.
• Manage fleet operations, insurance, vehicle maintenance, equipment, and organizational assets.
• Maintain records, contracts, document retention, and operational documentation.
• Support regulatory, contractual, insurance, and safety requirements.
• Support business continuity and emergency preparedness efforts.
• Manage office administration, supplies, equipment, and operational needs across agency locations.
• Supervise the Operations Coordinator and Receptionist.
• Partner with leadership and internal teams to identify needs, resolve operational challenges, and improve efficiency.

Education & Experience

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Minimum of three years of progressively responsible experience in operations, facilities, administration, business management, or a related field.
• Supervisory or team leadership experience preferred.

Knowledge, Skills & Abilities

• Strong organizational and project management skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and decision-making skills.
• Effective written and verbal communication skills.
• Ability to build positive working relationships with staff, vendors, and service providers.
• Working knowledge of facilities, fleet, vendor, and office operations.
• Proficiency with Microsoft Office, including Excel.
• Ability to handle confidential information with discretion.
• Commitment to the mission and values of LSS-SW.
• Valid Arizona driver's license and reliable transportation
• Ability to travel between agency locations as needed.
• Must be able to obtain a Level One Fingerprint Clearance Card and successfully clear all required background checks before and throughout employment
• Active, on-the-go role with a mix of office and field-based responsibilities
• Regular interaction with staff, vendors, and property contacts
• A team culture that values reliability, respect, and supporting one another's success

Physical Demands

• While performing the duties of this job, you may be required to sit or stand for long periods of time. Frequently required to use hands to hold objects and operate office equipment.
• The employee is required to be able to listen and communicate effectively.
• Occasionally lift and/or move +25 lbs.

Reasonable Accommodation Statement:We are committed to providing an inclusive and accessible workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.