Operations Manager

JMS Technical Solutions; Phoenix (AZ); On-site; USD 75,000 - 125,000; Full time

Job summary

JMS Technical Solutions in Phoenix, AZ is seeking an Operations Manager to join onsite, full-time and direct-hire. This role provides second-line leadership to the Group Operations Director, owning end-to-end operational performance and process stability across the site.

The position emphasizes print-on-demand and digital printing and finishing workflows, with a focus on quality, throughput, and cost. Applicants must be authorized to work in the U.S.

Qualifications

• Proven experience leading operations in manufacturing or high-volume production.
• Demonstrated ability to own and improve complex production processes.
• Strong knowledge of textile and digital printing processes, color management, heat-press operations.
• Experience implementing and sustaining standard work, process controls, and SOPs.

Responsibilities

• Lead site production teams and drive performance, engagement, and accountability at all levels.
• Own print and finishing production processes, including print, press, color management, and finishing workflows.
• Establish, document, and enforce SOPs across all production areas and shifts with QCIT alignment.
• Drive root-cause analysis and corrective actions for defects, rework, and downtime.
• Implement process control methods to maintain gains and prevent regression.
• Collaborate with Production Managers to ensure process adherence and efficiency.
• Monitor KPIs such as yield, first-pass quality, uptime, and color consistency.

Skills

Operations leadership

Process improvement

Textile & digital printing knowledge

RCA/CAPA

Standard work & SOPs

Process capability metrics

Leadership & accountability

Job description

Our client in Phoenix, AZ, is seeking an Operations Manager to join their team!

This is an onsite/full-time/direct-hire position

Salary range based on experience: Up to $125K

Job Overview

The Operations Manager provides second-line leadership support to the Group Operations Director, with full accountability for end-to-end operational performance and process stability across the site. This role owns not only execution, but the standardization, control, and continuous improvement of core production processes, with a strong emphasis on the print-on-demand market and digital printing and finishing printing and finishing workflows.

The Operations Manager ensures processes are defined, followed, corrected when off-standard, and sustained over time to deliver consistent results in quality, throughput, and cost.

Key Responsibilities

• Lead and manage site production teams, driving performance, engagement, and accountability at all levels.
• Own the performance and stability of print and finishing production processes, including print, press, color management, and finishing workflows.
• Establish, document, and enforce standard operating procedures (SOPs) across all production areas, ensuring consistency across shifts and locations in partnership with the QCIT team.
• Drive root cause problem-solving on process failures (quality defects, rework, downtime), ensuring corrective actions are implemented and sustained.
• Implement process control methods (e.g., audits, control checks, visual management) to maintain gains and prevent regression.
• Partner with Production Managers to ensure process adherence, not just output attainment.
• Monitor and analyze KPIs with a focus on process capability (yield, first-pass quality, rework, press uptime, color consistency).
• Lead continuous improvement initiatives targeting waste reduction, throughput improvement, and process reliability, particularly within digital print/finishing operations.
• Support new product or material introductions by ensuring process readiness, validation, and documentation.
• Oversee P&L performance, ensuring operational decisions align with financial targets.
• Collaborate with HR on workforce planning, capability building, and performance management.
• Ensure all teams are trained and certified on critical process standards and equipment operation.
• Maintain rigorous safety standards while integrating safety into process design and execution.
• Support the Group Director in strategic planning and execution of operational projects.

Skills and Qualifications

Essential Criteria

• Proven experience in operations leadership within a manufacturing or high-volume production environment.
• Demonstrated experience owning and improving complex production processes (not just managing teams).
• Strong working knowledge of textile and digital printing processes, including color management, heat press operations, and material behavior.
• Experience implementing and sustaining standard work, process controls, and SOPs.
• Proven ability in root cause analysis and corrective action (RCA/CAPA) with measurable results.
• Strong understanding of process capability metrics (yield, scrap, rework, uptime).
• Leadership skills with a track record of driving accountability and performance discipline.

Applicants must be authorized to work in the U.S.

We are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.