Operations Manager

The Kintock Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

The Kintock Group, Inc. is seeking a full-time Operations Supervisor to lead monitors and ensure strict adherence to contract requirements. You will train staff, conduct counts, and enforce safety and security policies across facilities.

The role requires strong leadership, communication, and investigative skills, with a focus on delivering reliable staffing and compliant operations in a correctional environment.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred with supervisory/management training.
• 1 year as an Operations Monitor or 2 years related experience; leadership experience preferred.

Responsibilities

• Supervise, train, develop and monitor monitors.
• Assist in scheduling to cover each shift per contract requirements.
• Ensure resident supervisors complete duties, including counts, per contract and policy.
• Train new employees, address complaints, approve/deny PTO, and schedule coverage.
• Conduct investigations regarding resident misconduct.
• Provide orientation/training on contract and company policies for monitors.

Skills

Supervision

Staff training

Communication

Investigations

Scheduling

First Aid/CPR

Education

High School Diploma

Associate degree preferred

Job description

Job Description

This full-time non-exempt position will supervise well-trained, competent staff of Monitors, who will perform all duties related to safety, security, control of residents and the sanitation of the facility, in accordance with Company and contract requirements.

Essential Duties

• Supervise, train, develop and monitor the performance of competent monitors.
• Assist in developing and implementing work schedules to cover each shift in the respective facility in accordance with contractual requirements.
• Ensure that resident supervisors complete all the duties required for each shift in accordance with contract and company requirements, for example: resident formal counts are conducted
• Ensure compliance with all contracts mandated accountability issues included in the duties of resident supervisors.
• Train new employees, listen and resolve complaints/problems, take corrective or disciplinary action, develop work schedules, monitor post assignments, and approve/deny PTO requests.
• Conduct investigations regarding resident misconduct.
• Ensure proper contract agency and Company policy orientation/training for operations monitors on a continuing basis.
• Effectively communicate to staff, inmates, and visitors in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgment.
• Conduct inspections of all housing units and general use areas to ensure that proper standards, facility operating procedures and agency guidelines of security, health and safety sanitation are maintained; direct staff and residents on how to correct problems detected.
• Review reports and documentation produced on the shift and ensure to properly process all reports and documents in a timely manner. Prepares disciplinary reports and other administrative reports using appropriate grammar, format, policy and procedures.
• Ensures appropriate action is taken to prevent or diffuse potentially disruptive situations.
• Ensures there is adequate staffing in post areas led fills in as needed during periods of short staffing.
• Ensure that all monitors maintain active CPR and First Aid certifications.
• Participate in required training and development sessions.
• Maintain a working knowledge of supervisory skills; and participate in the evaluation of operations monitors.
• Perform other duties as assigned by the Director of Operations/Sr. Operations Manager.

Required Knowledge, Abilities, And Experience

Knowledge of:

• Modern correctional principles and practices as they relate to resident accountability;
• Contracting agency Statement of Work;
• Company and contracting agency policies and procedures;
• Company and contracting agency chain of authority;
• Duties and responsibilities of effective supervisors;
• Duties and responsibilities of resident supervisors.

Ability To

• Work a rotating schedule;
• Establish authority and communicate for understanding;
• Communicate effectively, orally and in writing with all levels;
• Practice teamwork and manage conflict.
• Conduct investigations and submit detailed written reports.
• Identify and report problem areas timely and accurately;
• Assign and follow-up on assignments for completion;
• Organize and supervise resources and projects;
• Train, evaluate, review, develop, discipline, and document personnel actions;
• Establish and maintain effective working relationships with staff and co-workers;
• Meet contracting agency clearance requirements.

Work And Academic Experience

This position requires High School Diploma (or equivalent) required. An associate’s degree preferred with advanced supervisory/management training. One (1) year as an Operations Monitor or two (2) years related experience in a similar field. Demonstrated leadership experience is preferred. First Aid and CPR certifications, a valid driving license and a clean driving record are required.