Operations Manager

Pet Supplies Plus; Orangeburg (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Pet Supplies Plus is seeking an Operations Manager to oversee inbound day-to-day operations and drive efficiency across the supply chain. You will prioritize and assign work, monitor productivity and quality, and provide actionable KPI insights to guide decision making.

The role requires strong leadership, experience in warehousing/distribution, and a willingness to work flexible hours. This position supports a fast-paced, team-centered environment and emphasizes safety and continuous

Qualifications

• 8–10 years warehousing and distribution experience
• 8–10 years management experience
• Undergraduate degree in Business or related field or equivalent
• Able to work flexible shifts/hours
• WMS experience preferred
• Interpersonal and conflict resolution skills

Responsibilities

• Oversee day-to-day operations for inbound functions
• Prioritize, assign and review work to maintain productivity, volume and quality goals
• Provide analysis and insights on KPIs; monitor adherence to standards
• Implement corrective actions when operations deviate from plan
• Provide leadership to staff for continual improvement of key functions and reduce labor costs

Skills

Warehousing experience

Distribution management

Leadership

Communication

WMS (Manhattan WM)

Education

Bachelor degree in Business or related field

Tools

Manhattan WM

Job description

Overview

The Operations Manager – is a key role on the Pet Supplies Plus operations team. This position will be responsible for overseeing the day-to-day operations for all Inbound functions. The Operations Manager will prioritize, assign, and review work to maintain efficiency and meet productivity, volume, and quality goals.

Operations Manager key responsiilities include

• Ownership of all supply chain functions and provides guidance to staff their assigned area
• Knowledge of cost account management process & activities, forecasting, people management principals, professional development, progression planning and talent management with ability to effectively direct the company's practices.
• Provide analysis and insights on trends in KPIs; monitors all KPIs for adherence to standard
• Implements corrective actions when operation deviates from operating plan and delegates to ensure correction is appropriate and effective
• Provides leadership and guidance to all staff for continual improvement of key functions and activities to improve efficiency and meet increasing customer and business demands
• Experience with 5S/ Lean/ Six Sigma; implementations and events
• Knowledge of AIB standards and Enforce safety/housekeeping standards to meet standards, participates in annual audit for certification
• Implements layout changes to improve velocity, performance and reduces labor costs.
• Complies with all OSHA, federal, and state policies that optimizes safety within the facility
• Additional responsibilities as assigned

PAWsome Operations Manager candidates will have

• 8-10 years warehousing and distribution experience
• 8-10 years Management experience
• Undergraduate degree in Business or related field or an equivalent combination of education and experience
• Able to work flexible shifts/hours
• WMS, specifically Manhattan WM experience, preferred
• Interpersonal and conflict resolution skills
• Excellent communication skills
• Ability to lift 50 lbs.

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com .

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment