Assistant Store Manager

Pet Supplies Plus; Willowick (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Flexible savings accounts

401(k)

Paid time off

Employee discounts

Career development

Job summary

Pet Supplies Plus in Willowick, OH is seeking an Assistant Store Team Leader who leads by example and delivers neighborly service for pets and their families. You will help run daily store operations, engage with neighbors, and support a small team to create a friendly, knowledgeable, dog‑friendly shopping experience.

Responsibilities include analyzing sales, planning initiatives to boost performance, coordinating recruiting and onboarding, and partnering with local community groups to host

Qualifications

• 2+ years of experience leading a retail team.
• Bachelor’s degree or equivalent work experience; high school diploma/GED required.
• Microsoft Office knowledge and good communication skills.
• Ability to operate forklift and lift up to 50 pounds.
• Ability to work flexible schedules and pass a drug test; must be 18 or older.

Responsibilities

• Assist in the operational management of the store.
• Adhere to policies ensuring exceptional neighbor service and safety.
• Promote team engagement and recognize performance; aid in career development.
• Maintain a fully staffed team and support recruiting and onboarding.
• Provide onboarding and coaching to team members; foster a learning culture.
• Engage with community organizations to partner on events and marketing opportunities.

Skills

Team leadership

Communication skills

Flexibility

Forklift operation

Education

Bachelor’s degree or equivalent work experience; high school diploma/GED required

Tools

Microsoft Office

Job description

Overview

Is shopping with your 4‑legged family member a tail‑waggin’ good time? Do you believe carry out isn’t just about pizza, it’s for bags of kibble too? If you’re the leader of the pack and enjoy providing products and services that enrich pets’ lives, then come work in our neighborhood!

Responsibilities/Qualifications

As Assistant Store Team Leader at Pet Supplies Plus, you are pawsitively passionate about people and their pets. Providing exceptional neighborly service at every opportunity during your work day, you will:

• help your store team by example – including, but definitely not limited to, greeting a neighbor and their new puppy when they enter the store
• recognize the local pug rescue coordinator and offer to host the next adoption event
• join the conversation when you hear a team member assisting a neighbor in choosing between three very good natural dog food brands
• analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity in partnership with the Store Team Leader
• create a fun, positive environment for the team and your neighbors; and build a reputation for neighborly, knowledgeable, trustworthy, pet‑centric service in your neighborhood
• engage with PSP neighbors and smile in the face of puppy breath; you’re more than awesome, you’re PAWsome

Assistant Store Team Leader key responsibilities include:

• Assisting in the operational management of the stores
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Assisting in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
• Assisting in maintaining a fully staffed team and supporting recruiting and onboarding
• Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
• Connecting with community organizations to partner on events and marketing opportunities

Qualifications

• 2+ years of experience leading a retail team
• Bachelor’s degree or equivalent work experience; high school diploma/GED required
• Microsoft Office knowledge is a must, as well as good communication skills
• Ability to operate all equipment, including a forklift, to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy)
• Ability to work flexible schedules, have reliable transportation, and must pass the drug test and be 18 years or older

Why Us

• Health, Dental, Vision & Disability Plans
• Health & Flexible Savings Accounts (Full‑Time)
• 401(k)
• Paid Time Off
• Employee Discounts
• Career Development

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design that makes it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences that remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine’s 2026 Franchise 500 list and is the Top Full‑Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.