Operations Manager

ITG Communications, LLC; Ohio; On-site; USD 90,000 - 120,000; Full time

Job summary

ITG Communications, LLC is seeking an Operations Manager – Construction to oversee the full lifecycle of telecom construction projects in the United States, with emphasis on fiber drop construction (aerial and underground). You will lead field teams and subcontractors, ensuring safe, timely, and high-quality delivery while maintaining clear communication with clients and internal stakeholders.

The ideal candidate has 5+ years in telecom or construction project management, proven leadership of

Qualifications

• 5+ years of relevant experience in telecom or construction project management.
• At least 1 year of fiber drop or in-home installation field experience.
• Experience in a leadership role managing field teams and subcontractors.

Responsibilities

• Oversee all local construction operations including aerial, underground, and in-home installation activities.
• Supervise employees and subcontractors to ensure timely, high-quality project delivery.
• Monitor and coordinate project resources and schedules against defined timelines and milestones.
• Track progress against budget and performance KPIs; report to internal stakeholders.
• Act as primary liaison for clients and project teams to address scope changes, concerns, or delays.
• Select and manage contractors, vendors, and subcontractors including scope and deliverables.
• Maintain job site safety standards and adherence to all client and company protocols.
• Support project kickoff, closeout, and post-project evaluations to improve processes.

Skills

Project management

Leadership

Stakeholder communication

Telecom/Construction

Safety compliance

Education

Bachelor's degree in related field

Tools

MS Office

MS Project

Job description

If you’re ready to be part of a dynamic, innovative, and future-oriented team, then you’ve come to the right place. We’re growing fast, and that growth means ample opportunity for motivated, qualified, and talented professionals just like you.

Purpose:

The Operations Manager – Construction is responsible for managing the full lifecycle of construction-related projects across assigned markets. This includes overseeing field operations, ensuring Fiber drop construction (aerial and underground) and installations are completed safely, on time, and in accordance with client expectations. This role leads field teams, contractors, and vendors while maintaining communication with internal stakeholders and clients throughout the execution of the project.

Responsibilities

Key Responsibilities:

• Oversee all local construction operations including aerial, underground, and in-home installation activities.
• Supervise employees and subcontractors to ensure timely, high-quality project delivery.
• Monitor and coordinate project resources and schedules against defined timelines and milestones.
• Track progress against budget and performance KPIs; report to internal stakeholders.
• Act as primary liaison for clients and project teams to address scope changes, concerns, or delays.
• Select and manage contractors, vendors, and subcontractors including scope and deliverables.
• Maintain job site safety standards and adherence to all client and company protocols.
• Support project kickoff, closeout, and post-project evaluations to improve processes.

Key Measures / Key Performance Indicators:

• Field quality control pass rate (≥90%)
• Budget adherence (±5% of plan)
• Safety incident rate (target: zero recordables)
• Timely escalation/resolution of issues (≤48 hours)
• Accurate and timely documentation submission (100%)

Requirements

Education: Bachelor’s degree, coursework or certifications in operations, logistics, or project management preferred.

Experience:

• 5+ years of relevant experience in telecom or construction project management
• At least 1 year of fiber drop or in-home installation field experience
• Experience in a leadership role managing field teams and subcontractors

Exposure:

• Strong working knowledge of aerial and underground construction techniques
• Field operations and job site safety protocols
• Contractor/vendor management and quality assurance oversight
• Client-facing communication in a construction or telecom environment

Factors critical to success at ITG Communications for this position:

• Ability to lead diverse field teams across high-volume construction projects
• Proactive issue resolution and schedule management
• Accountability to both field performance and client expectations

Physical Requirements:

• Ability to stand, walk, sit, climb, balance, and crawl as needed
• Use of hands, arms, and feet for mobility and handling tools/equipment
• Ability to lift up to 75 lbs
• Operation of company vehicle and adherence to all safety expectations

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

ITG is an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

Best in class employee training, safety programs and operational initiatives