Operations Manager

Define Ventures; New York (NY); Hybrid; USD 114,000 - 135,000; Full time

Job summary

Verana in New York is seeking an Operations Manager to lead customer agreements across our life science portfolio, coordinate critical projects, and streamline internal operations in a startup‑like environment.

You will own complex projects, manage cross‑functional teams, and contribute to product refinement for Verana’s customers while collaborating with oncology providers and biopharma partners. This hybrid role requires NY residency and offers growth in real‑world data applications.

Qualifications

• Undergraduate degree in business administration or related field.
• 3–6 years of client-facing consulting experience, healthcare-focused preferred.
• Strong project management skills with multiple concurrent projects and oversight.
• Exceptional communication, able to translate technical content to diverse audiences.
• Proficiency with analytical tools, especially Excel.
• Organized and able to reduce complexity.
• Interest in oncology providers or biopharma to advance RWE strategies.
• Curiosity about healthcare data and impact on delivery.
• Based in New York; occasional travel.

Responsibilities

• Delivery Operations: Own complex projects and deliverables, coordinating across the lifecycle for RWD products and services.
• Project Management: Independently manage multiple projects, develop work plans and mitigate risk.
• Problem Solving: Resolve cross-functional issues with data‑driven solutions and ensure continuity.
• Process Improvement: Identify opportunities to streamline operations and drive adoption.
• Cross‑Functional Collaboration: Communicate with stakeholders and align on goals.
• Thought Leadership: Contribute to product development for Verana’s customer segments.

Skills

Communication

Project management

Data analysis

Excel proficiency

Organizational skills

Healthcare data curiosity

Education

Undergraduate degree in business administration or related field

Tools

Jira

Microsoft Project

SQL Workbench

Microsoft Excel

Job description

Job Title: Operations Manager

Location: New York – hybrid work schedule (3 days in office, 2 days remote). Candidates must be authorized to work in the United States and the company is unable to sponsor work visas.

Overview

The Operations Manager will lead and deploy customer agreements across our life science portfolio, own management and coordination of critical projects and initiatives, and streamline internal operations across the company.

Key Responsibilities and Impact

• Delivery Operations: Own complex projects and deliverables, leading internal and external coordination throughout the delivery lifecycle to ensure successful delivery of RWD products and services.
• Project Management: Independently manage multiple projects with various tools; develop work plans, track progress, mitigate risk, and resolve issues.
• Problem Solving: Lead initiatives to resolve complex cross‑functional issues, identify bottlenecks, produce data‑driven solutions, and ensure operational continuity.
• Process Improvement & Operational Scaling: Identify and implement opportunities to improve processes, streamline operations, and drive adoption across the organization.
• Cross‑Functional Collaboration: Communicate effectively with stakeholders, inspire teams, and maintain alignment on goals and status.
• Thought Leadership: Contribute to product development and refinement for Verana’s customer segments.

What You’ll Gain

• Internal and external relationships in the life sciences space
• Quantitative experience with large sets of healthcare data
• Cross‑functional teamwork with diverse stakeholders
• End‑to‑end problem solving from identification to implementation and client communication
• Experience in an in‑person, small start‑up culture

What You Bring To The Table

• Undergraduate degree in business administration, public health, biological sciences, engineering, or mathematics (or equivalent experience).
• 3‑6 years of client‑facing consulting experience, preferably healthcare‑focused; experience at a data/analytics or technology firm also considered.
• Demonstrated project management skills with multiple concurrent projects, high‑level oversight, and day‑to‑day operational support.
• Exceptional communication skills, able to translate technical content to diverse audiences.
• Proficiency with analytical tools, especially Microsoft Excel.
• Organized and committed to reducing complexity.
• Interest in engaging oncology providers or biopharma partners to advance research and business strategies using RWE.
• Curiosity about healthcare data and passion to impact healthcare delivery.
• Based in New York; occasional travel required.

Nice to Have

• Knowledge of data analytics and/or oncology.
• Technical implementation experience.
• Direct oversight of junior team members.
• Familiarity with project management tools such as Jira or Microsoft Project.
• Proficiency in SQL Workbench.

Benefits

• 100% coverage for health, vision, and dental.
• 401(k) match.
• Flexible vacation plans.
• $700 learning and wellness annual stipend.
• Access to Headspace meditation app.

Salary Range

$114,000 - $135,000 (geographic premium may be applied to base salary)

Final Note

You do not need to match every listed expectation to apply. Here at Verana, diverse perspectives foster the innovation we need to succeed, and we are committed to building a team encompassing a variety of backgrounds, experiences, and skills.