Operations Manager

NYC Administration for Children's Services; New York (NY); On-site; USD 95,000 - 116,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Job summary

Administration for Children’s Services (ACS) is seeking an Operations Manager within the Division of Youth and Family Justice to oversee the operations of secure detention facilities and related youth services in New York City. The role focuses on safety, staff supervision, and program coordination, with oversight of education, recreation, medical and social services for youth in care.

The position requires a master’s degree in social work or a related field and significant administrative

Qualifications

• Master's degree in social work or related field with extensive experience in child care or juvenile services.
• Two years administrative capacity; five years total professional experience acceptable with admin background.
• All candidates must have two years of administrative experience in a child care setting.

Responsibilities

• Plan, monitor, and evaluate programs for youth in care.
• Cover facility operations in absence of senior leadership.
• Hire and interview candidates for vacancies in secure detention.
• Manage staff scheduling, attendance, and overtime reduction.
• Ensure safety and security policies are implemented and followed.
• Coordinate activities for youth across education, recreation, medical, and social services.
• Ensure SCM training is completed and staff comply with SCM requirements.
• Review incident reports and conduct investigations with timely action.

Skills

Administrative experience

Policy knowledge

Communication skills

Education

MSW (Master of Social Work)

Master's degree in sociology/psychology/education/public administration or related field

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $105,000.00.

The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of children and families through child welfare and juvenile justice services and community supports. ACS manages community‑based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

The Division of Youth and Family Justice (DYFJ) provides a wide range of services and programs for youth at every stage of the juvenile justice process. Our goals are to (a) build stronger and safer communities and advance public safety by preventing juveniles from entering the New York City’s juvenile justice system, (b) provide therapeutic treatment and services to youth in our custodial care, and (c) help juveniles access the tools they need to leave the justice system for good. We strive to help families and young people by providing supportive services that are responsive to the needs of individual youth and families.

DYFJ directly operates two secure detention facilities for Juvenile Delinquents, Juvenile Offenders and Adolescent Offenders whose cases are pending in Family Court or the Youth Parts in Supreme Court: Crossroads Juvenile Center in Brooklyn and Horizon Juvenile Center in the Bronx, where youth receive comprehensive services including medical, dental, mental health care, and education.

The Operations Manager specific duties will include but are not limited to:

• Manage operations of an assigned tour of the secure detention facility by planning, monitoring, and evaluating the ongoing programs relating to the supervision, conduct and order of the youth in care.
• Provide coverage for facility operations in the absence of the Assistant Commissioner of Operations.
• Conduct interviews and select candidates for vacancies assigned to secure detention.
• Manage staff scheduling, absenteeism, and overtime reduction.
• Implement policies and evaluate current practices to ensure operational safety and security for youth and staff are maintained.
• Monitor and ensure the Associate Youth Development Specialist coordinate all the activities and services to youth on a work tour including education, recreation, medical, and social services to ensure that programs are implemented to meet the needs of the youth.
• Conduct individual and group conferences with staff concerning the interpretation and implementation of agency policies and procedures, including techniques to be used in addressing behavioral and adjustment issues, and develop staff skills in observing, recording, and addressing these identified areas.
• Demonstrate competence in executing and performing Safe Crisis Management (SCM) and ensure staff are compliant with SCM training requirements.
• Review incident reports to ensure reports are legible, accurate, and that reports contain all required identifiers.
• Conduct video review as part of the incident follow‑up process to identify areas of success and trends impacting incidents.
• Conduct investigations of child abuse allegations and critical incidents by conducting interviews, review videos, prepare managerial reports, and submit corrective action plans to the Assistant Commissioner of the facility within 24 hours of occurrence.
• Assess and evaluate tour critical areas and formulate action plans to address identified operational needs to better manage secure detention.
• Conduct Tours of Inspection of assigned living units.
• Establish and maintain a managerial system of control to ensure effective program operations.
• Oversee, monitor, and resolve City Time‑related issues.

Additional Information

Section 424‑A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child‑caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [e-mail] or 212‑676‑6955.

Minimum Qualifications

• A master's degree in social work from an accredited school of social work and four years of full‑time, paid professional experience in a child care institution or in group work with children in a child care setting, including two years in an administrative capacity; or
• A master's degree from an accredited college in sociology, psychology, education, public administration or a closely related field, and five years of full‑time paid professional experience as described in “1” above including two years in an administrative capacity; or
• Education and/or experience equivalent to “1” or “2” above. However, all candidates must have two years of administrative experience in a child care setting.

Preferred Skills

• Experience within the Juvenile Justice system and/or related fields an understanding of the functions and operations of juvenile detention. - Demonstrated superior judgment, analytical ability and management ability. - Experience and ability managing professionals and civil service staff. - Ability to problem‑solve and make decisions in a timely manner. - Ability to work under pressure and with tight deadlines. - Strong organizational, written and oral communications skills. - Ability to lead and work as part of a team, as well as independently. - Ability to prioritize tasks and undertake several critical projects simultaneously.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $68,214.00 – $223,299.00