Operations Manager

Jobtailor; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking an experienced Depot Operations Lead in New York to guide daily depot operations, safety, and fleet performance. You will oversee supervisors, shift structures, and resource allocation to meet KPIs and service targets.

You will manage variable costs, support budgeting and reporting, and foster a strong, engaged frontline culture while ensuring WHS and transport compliance. Strong leadership and stakeholder skills are essential for success.

Qualifications

• Experience leading depot/operations teams with a focus on safety, KPIs and service targets.
• Proven ability to manage budgets, variable costs and financial reporting for a depot.
• Strong people leadership, performance coaching and conflict resolution skills.
• Demonstrated capability to drive continuous improvement and change in busy frontline environments.
• Ability to interpret financial data and operational metrics to inform decisions.
• WHS and transport compliance knowledge relevant to large-scale operations.

Responsibilities

• Lead daily depot operations, safety and fleet performance.
• Manage supervisors, frontline teams, shift structures and resource allocation.
• Drive operational performance against KPIs and service targets.
• Manage variable costs including overtime, fuel and workshop expenditure.
• Support budget preparation, cost forecasting and financial reporting for the depot.
• Build a strong, engaged and accountable frontline culture.
• Manage frontline employee matters, including performance, grievances and industrial relations issues.
• Drive safety, compliance and operational standards, including NHVR requirements, relevant EBAs, awards and procedures.
• Build effective relationships with key internal and external stakeholders to resolve issues and maintain service delivery.
• Identify and drive continuous improvement across the operation.
• Report to the Depot Manager

Skills

Operations Management

Frontline Leadership

Safety Compliance

Stakeholder Management

Financial Reporting

Education

Current Australian Driver's Licence

Tools

KPI Management

Cost Forecasting

Performance Management

Continuous Improvement

WHS Standards

Australian Transport Requirements

Resource Allocation

Budget Preparation

Conflict Resolution

Operational Efficiency

Job description

• Lead daily depot operations, safety and fleet performance
• Manage supervisors, frontline teams, shift structures and resource allocation
• Drive operational performance against agreed KPIs and service targets
• Manage key variable costs including overtime, fuel and workshop expenditure
• Support budget preparation, cost forecasting and financial reporting for the depot
• Build a strong, engaged and accountable frontline culture
• Manage frontline employee matters, including performance, grievances and industrial relations issues
• Drive safety, compliance and operational standards, including NHVR requirements, relevant EBAs, awards and procedures
• Build effective relationships with key internal and external stakeholders to resolve issues and maintain service delivery
• Identify and drive continuous improvement across the operation
• Report to the Depot Manager

Requirements

• Strong background in operations management and frontline people leadership, ideally within transport, logistics, waste or a fast-paced operational environment
• Demonstrated experience driving operational efficiencies, continuous improvement and performance against KPIs
• Proven ability to lead safety, compliance and operational standards, including WHS and Australian transport requirements
• Strong people management skills, including performance management, coaching, employee engagement and conflict resolution
• Commercial acumen, with the ability to interpret financial and operational information and manage variable costs
• Strong stakeholder management and communication skills, with the ability to build effective relationships and resolve issues in a complex operational environment
• Demonstrated experience leading change and making sound decisions in a busy frontline environment
• Current Australian Driver's Licence and own vehicle required

Core Competencies

Demonstrates strong operations management capabilities with a focus on safety, compliance, and performance against KPIs. Proven ability to lead frontline teams, manage costs, and drive continuous improvement in a fast-paced operational environment.

Highest-signal resume keywords

• Operations Management
• Frontline People Leadership
• Safety Compliance
• Stakeholder Management
• Financial Reporting

Hard Skills

• KPI Management
• Cost Forecasting
• Performance Management
• Continuous Improvement
• WHS Standards
• Australian Transport Requirements
• Resource Allocation
• Budget Preparation
• Conflict Resolution
• Operational Efficiency

Soft Skills

• Coaching
• Employee Engagement
• Communication
• Relationship Building
• Decision Making

Certifications & Qualifications

• Current Australian Driver's Licence

Industry Keywords

• Transport
• Logistics
• Waste Management
• Operational Standards
• Industrial Relations
• Depot Operations
• Variable Costs
• Engaged Culture
• Service Delivery
• Change Management