Operations Manager

Best Warehousing & Transportation Inc.; New Castle (DE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits package

Benefits after 90 days

PPE provided by employer

Job summary

BWT Logistics is seeking an Operations Manager for Warehouse Operations to lead daily warehouse functions including inbound, outbound, and clerical activities. You will drive safety, efficiency, and accuracy while guiding a team through data-driven forecasting and continuous improvement.

The role requires 5+ years in warehousing/logistics, a bachelor's in a related field, and hands-on experience with WMS/ERP.

Qualifications

• Bachelor’s degree preferred in Supply Chain, Business, or related field.
• 5+ years of warehouse or logistics experience.
• 2+ years in a supervisory or management role.
• Strong knowledge of warehouse operations, safety, and compliance.
• Experience with forecasting, capacity planning, and performance metrics.

Responsibilities

• Lead daily warehouse operations to ensure safe, efficient, and accurate execution.
• Supervise, coach, and develop Inbound and Outbound Supervisors.
• Ensure timely and accurate inbound, outbound, and exception processing.
• Review and validate shipment reports, forecasts, and operational data.
• Develop and utilize labor and volume forecasts to support staffing, scheduling, and workload planning.
• Analyze historical data and customer projections to anticipate capacity needs.
• Monitor KPIs, productivity trends, and forecast accuracy to drive operational decisions.
• Enforce SOPs, OSHA regulations, and safety standards.
• Conduct regular safety and quality audits.
• Champion a safety-first culture through training and accountability.
• Optimize warehouse layout, space utilization, and labor efficiency.
• Resolve operational issues and customer concerns.
• Lead process improvement initiatives to support cost control and service levels.
• Recruit, train, coach, and discipline team members as needed.
• Promote cross-training and workforce flexibility.
• Partner with senior leadership on operational planning and service strategy.
• Perform additional duties or projects as assigned.

Skills

People leadership

Data-driven decisions

Forecasting staffing

Communication

OSHA knowledge

Education

Bachelor's degree in Supply Chain or related field

Tools

WMS

ERP systems

Reporting tools

Job description

Operations Manager - Warehouse Operations

Employment Type: Full-Time

Schedule: 2pm - 11pm EST

Company Overview:

BWT Logistics is a leading third-party logistics (3PL) provider with over 40 years of experience delivering customized transportation, warehousing, and supply chain solutions. Headquartered in Atlanta, GA, we operate multiple U.S. locations and are known for operational excellence, safety, and long-term customer partnerships.

Position Summary:

The Operations Manager leads all warehouse operations, including Import, Export, and Clerical functions. This role is responsible for operational performance, safety, compliance, and workforce leadership while driving efficiency through data analysis, forecasting, and continuous improvement.

Key Responsibilities:

• Lead daily warehouse operations to ensure safe, efficient, and accurate execution.
• Supervise, coach, and develop Inbound and Outbound Supervisors.
• Ensure timely and accurate inbound, outbound, and exception processing.
• Review and validate shipment reports, forecasts, and operational data.
• Develop and utilize labor and volume forecasts to support staffing, scheduling, and workload planning.
• Analyze historical data and customer projections to anticipate capacity needs.
• Monitor KPIs, productivity trends, and forecast accuracy to drive operational decisions.
• Enforce SOPs, OSHA regulations, and safety standards.
• Conduct regular safety and quality audits.
• Champion a safety-first culture through training and accountability.
• Optimize warehouse layout, space utilization, and labor efficiency.
• Resolve operational issues and customer concerns.
• Lead process improvement initiatives to support cost control and service levels.
• Recruit, train, coach, and discipline team members as needed.
• Promote cross-training and workforce flexibility.
• Partner with senior leadership on operational planning and service strategy.
• Perform additional duties or projects as assigned.

Qualifications:

• Bachelor’s degree in Supply Chain, Business, or related field preferred.
• 5+ years of warehouse or logistics experience.
• 2+ years in a supervisory or management role.
• Strong knowledge of warehouse operations, safety, and compliance.
• Experience with forecasting, capacity planning, and performance metrics.
• Hands-on experience with WMS, ERP, and reporting tools.

Skills & Competencies:

• Strong operational leadership and people management skills.
• Data-driven decision-making and analytical thinking.
• Experience translating forecasts into staffing and execution plans.
• Clear and effective communicator with conflict resolution skills.
• Proficiency in Microsoft Office and warehouse systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of OSHA and warehouse safety requirements.

Benefits:

• Competitive benefits package.
• Benefits eligibility begins after 90 days of employment.

PPE Requirements:

• Steel-toe or composite-toe boots required.
• Safety vest and additional PPE provided by BWT.

Equal Employment Opportunity:

BWT Logistics and its subsidiaries are committed to providing Equal Employment Opportunity to all individuals, regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, or perceived disability.