Operations Manager

Holladay Ventures; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Holladay Ventures seeks a versatile Operations Manager to act as the operational point of contact for the ADM coaching program, handling member questions, enrollment, scheduling, and billing while supporting traditional operations and resident services.

This role absorbs day-to-day operations from leadership to enable strategic focus, translating vision into actionable plans and ensuring smooth day-to-day machinery across departments.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and ability to learn new software (Ai)

Responsibilities

• Serve as ADM member questions primary contact; answer foundational questions on program structure.
• Manage ADM inbox, enrollment, scheduling, and billing/invoicing.
• Point members to ADM resources, recordings, and frameworks.
• Flag recurring questions or risks to leadership.
• Coordinate with coaching staff to ensure smooth client experience (ADM ops, not coaching).
• Hire and onboard new ADM staff and ADM members.

Skills

Organization

Multitasking

Communication

MS Office

Education

Bachelor’s degree

Tools

AI software

HR software

Job description

Holladay Ventures is seeking a versatile, proactive Operations Manager whose primary focus is serving as the operational point of contact for the Affordable Development Mastery (ADM) coaching program — handling member questions, enrollment, scheduling, and billing — alongside supporting Traditional Operations and Resident Services. This role absorbs the day-to-day operations work currently managed by company leadership, freeing leadership to focus purely on company-wide strategy and execution. The Operations Manager translates company vision into actionable plans, keeps departments aligned, and ensures the day-to-day machinery of the business runs smoothly.

Holladay Ventures is an award-winning real estate development company specializing in workforce, affordable, and mixed-income housing that improves residents’ lives and the environment. ADM (Affordable Development Mastery) is Holladay Ventures’ 12-month mentorship and mastermind program for real estate investors becoming affordable housing developers, run alongside the core real estate business — and a pipeline for potential deal partnerships with Holladay Ventures.

Key Responsibilities

ADM (Affordable Development Mastery) Manager

• Serve as the primary point of contact for ADM member questions — answer foundational questions on affordable housing development process, terminology, and program structure; elevate deal-specific or advanced questions to the coaching team
• Manage the ADM inbox, enrollment, scheduling, and billing/invoicing for the program
• Point members to the correct ADM resources, recordings, and frameworks
• Flag recurring questions, confusion points, or community risks to leadership
• Coordinate with coaching staff to ensure a smooth client experience (this role manages ADM's business/operations side and day-to-day community moderation, but not coaching delivery)
• Hiring and onboarding new ADM staff and ADM members

Traditional Operations

• Serve as liaison between departments, and between the Integrator/leadership team and employees, on company goals, policies, and initiatives
• Assist with day-to-day HR administration: liaise with the HR consulting agency on job descriptions, maintain the Employee Handbook, and manage onboarding/offboarding
• Organize training sessions, build onboarding programs, and encourage continuous learning across the team
• Support company culture: coordinate office events, off-sites, all-hands, employee appreciation, and team outings
• Support the Accounting Manager on AP/AR and budgeting
• Keep legal entities in good standing (annual reports, franchise & excise taxes, etc.)
• Support technology needs across the organization as they arise

Resident Services

• Partner with the Director of Ops for resident empowerment programs across the property portfolio — community engagement, resident retention, and satisfaction/complaint resolution
• Serve as the primary point of oversight for the third-party property management company’s resident services function
• Develop a resident feedback loop and share information with leadership to help shape future design and programming

What Success Looks Like

Success in this role means: ADM members receive responsive, organized support; internal operational issues are resolved before they become leadership issues; employees have a strong onboarding and team experience; resident feedback reaches the right people; and leadership has greater capacity to focus on strategy rather than day-to-day administration.

Qualifications

• Bachelor’s degree or equivalent work experience
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Proficiency in Ai and ability to learn new software

Skills

• Self-starter who is extremely detail-oriented and organized
• Able to manage multiple priorities and stay timely under pressure
• Comfortable working independently and collaboratively in a small-team environment
• Strong leadership instincts and ability to inspire team members
• Technologically savvy
• Positive, flexible demeanor; thrives in a fast-paced, entrepreneurial environment
• Innovative in solving unique operational problems

If you're energized by creating structure, solving problems, supporting people, and making things happen—and you want your work to contribute to something bigger,we'd like to hear from you.

Holladay Ventures is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other legally protected status.

Compensation will be determined based on experience and qualifications within our pay range.