Operations Manager

World Courier; Millbrae (CA); Híbrido; USD 94.000 - 187.000; Jornada completa

Descripción de la vacante

World Courier, located onsite in Millbrae, CA, seeks an experienced HR leader to recruit, develop, and manage talent across our global logistics network. The role oversees training, compliance with SOPs, and development of local procedures to ensure quality and efficiency in shipments, including strict cold chain controls.

You will collaborate with managers worldwide, drive performance, manage budgets, and lead various HR initiatives to support growth while maintaining safety and regulatory

Formación

• Requires four-year bachelor’s degree or equivalent.
• Requires 5+ years directly related and progressively responsible experience, including 2+ years at a supervisory level.
• Strong interpersonal and communication skills.
• Professional manner and sense of urgency.
• Environmental Health & Safety awareness.
• HAZMAT Certification (or understanding thereof).

Responsabilidades

• Recruiting, hiring and maintaining talented human resources.
• Developing new employees and overseeing staff training, including timely recurrent training.
• Ensuring compliance with SOPs and good business practices.
• Developing local operational procedures and policies to ensure quality.
• Quarterly review of processes and workflows.
• Collaborating with managers nationally and globally to develop business strategies and support growth.
• Delegation of responsibilities to ensure shipments are properly managed.
• Monitoring station activity, resource needs, and costs while maintaining quality objectives.
• Ensuring that critical cold chain requirements are met.
• Qualifying and maintaining equipment that supports our business.
• Complying with FAA, TSA, FDA and other regulations.
• Troubleshooting and problem management, including CAPA and root causes.
• Conducting performance reviews and succession planning for direct reports.
• Quarterly compensation reviews for direct reports.
• Fostering a cooperative workplace and high morale.
• Managing office expenses and meeting reporting deadlines.
• KPI review and vendor relationship management.
• Understanding and implementing new technology to increase performance.

Conocimientos

Interpersonal communication

Organizational skills

Team leadership

Professional demeanor

Cold chain knowledge

Educación

Bachelor's degree

Descripción del empleo

Job Details

Location: This position is located onsite at our facility in Millbrae, CA. There is no option for remote or hybrid work. This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence.

Responsibilities

• Recruiting, Hiring and maintaining talented human resources
• Developing new employees and overseeing the training of staff in handling procedures including timely recurrent training to meet the developing needs of our business
• Ensuring compliance with all relevant SOP's and good business practices
• Developing local operational procedures and policies that ensure quality within the organization
• Quarterly review of processes and workflows
• Collaborating, both nationally and globally, with other managers to develop business strategies, resolve issues and support growth Delegation of responsibilities to ensure all shipments in transit through the station are properly managed
• Monitoring station activity, identifying needs for resources, managing station costs and ensuring quality objectives are maintained
• Ensuring that critical cold chain requirements are met
• Qualifying and maintaining equipment that supports our business
• Complying with FAA, TSA, FDA and other regulations that impact our organization
• Troubleshooting and problem management ( Agent relations, CAPA assessments & root causes, etc.)
• Conducting performance reviews and evaluations with the goal of assessing employee performance and identifying areas for professional development (Succession planning for direct reports)
• Quarterly Compensation reviews for direct reports
• Fostering a cooperative and harmonious workplace while preserving high employee morale (Team recognition, True Blues, celebrate Team wins)
• Managing office expenses
• Meeting company reporting deadline
• KPI Review
• Maintaining local vendor relationships and ensuring quality standards (Review contracts with vendors/carries/agents and drive rate negotiations/cost saving opportunities)
• Understanding and implementing new technology to increase performance and productivity

Education and Experience

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, human resources or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education
• Requires 5+ years directly related and progressively responsible experience, including 2+ years at a supervisory level

Minimum Skills and Abilities

• Professional manner and sense of urgency
• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Exceptional work ethic and team leader
• Professional and approachable demeanor
• Full understanding of Cold Chain Management
• Training, Onboarding/Offboarding of associates
• Environmental Health & Safety awareness
• Security and Access Control Awareness
• Natural disasters response plans and awareness
• HAZMAT Certification (or understanding thereof)

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time Salary Range

* This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Full time Salary Range* $93,500 - 187,000

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

World Courier Inc

Company Background

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.