Operations Manager

Kids for the Future; Milford (MA); On-site; USD 62,000 - 75,000; Full time

Job summary

Kids for the Future is seeking an Operations Manager in Massachusetts to lead daily operations, drive budgeted performance, and improve the patient experience. You will work with providers to set office goals, lead a team, and ensure high-quality care while managing expenses and revenue growth.

The role emphasizes leadership, process optimization, and interdepartmental collaboration to deliver a Perfect Patient Experience.

Qualifications

• Experience in Healthcare, Dental and/or Orthodontic Operations.
• Experience with Eaglesoft, CareStack, or similar software preferred.

Responsibilities

• Lead and participate in daily huddles and structured meetings.
• Achieve year-over-year revenue and profit growth through effective resource utilization.
• Develop action plans to achieve monthly goals, including team development and process adherence.
• Monitor daily/monthly performance, optimize schedules, and manage expenses to meet NOI targets.
• Analyze collections trends, implement changes to maximize revenue, and ensure cash management compliance.
• Provide coaching, mentorship, and recognition to drive team success and engagement.
• Coordinate local marketing programs and community events with support from National/Regional teams.
• Support the clinical team in delivering comprehensive patient care and appropriate referrals.

Skills

Financial acumen

Team leadership

Time management

Communication skills

Patient-focused service

Tools

Eaglesoft

CareStack

Job description

• Base Pay $62,400.00 - $75,000.00 / Year
• Employee Type FT Exempt
• Manage Others Yes

Contact information

• Name Cat Nordby
• Phone [phone]

Description

The Operations Manager (OM) is responsible for achieving or exceeding budgeted financial performance at assigned location(s) in alignment with the organization’s revenue growth strategy, in partnership with the provider. The OM is an expert in the local market, executes the Operational Model daily, and ensures the “We Believes” are brought to life to drive team engagement and consistently deliver a Perfect Patient Experience (PPE).

The OM provides leadership, guidance, and development to the team, supporting and advancing the organization’s mission, culture, and brand standards.

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Core Responsibilities

Leadership & Culture

• Model company culture, values, and best practices based on the Pillars of Passion framework
• Lead and participate in daily huddles and structured meetings.
• Maintainprofessional appearance, demeanor, and communication.
• Act as a catalyst for the Relationship Practice Experience and patient handoff, fostering “Patients for Life.
• Achieve year-over-year revenue and profit growth through effective resource utilization.
• Partner with the Provider to set measurable, realistic, and challenging office goals.
• Develop action plans to achieve monthly goals, including team development and process adherence.
• Monitor daily/monthly office performance, optimizeschedules, and manage expenses to meet NOI targets.
• Analyze collectionstrends, implement changes to maximize revenue, and ensure adherence to cash management protocols.

Patient & Clinical Support

• Support the clinical team in delivering comprehensive patient care through education and appropriate referrals.
• Create teamfocus on the execution of the Clinical Culture to enhance the Relationship Practice Experience.
• Resolve patient issues in collaboration with regional and support departments.

Marketing & Community Engagement

• Coordinate and manage local marketing programs, including B2B efforts and community events, with support from National/Regional teams.
• Protect and enhance the Passion Dental brand in all local initiatives.

People Leadership (HR Functions)

• Recruit, assess, and select team members in partnership with HR.
• Conduct performance reviews, administer compensation, and manage promotions, transfers, and disciplinary actions.
• Ensure team training requirements are met and coordinate with regional training leadership.
• Provide coaching, mentorship, and recognition to drive team success and engagement.

Compliance & Facility Standards

• Ensure compliance with all company policies, as well as state, federal, and regulatory requirements.
• Maintainfacility cleanliness and operational standards.
• Handle confidential information with integrity and discretion.
• Act as a subject matter expert in operational processes, systems, and tools, contributing to their ongoing improvement
• Share feedback and tactics that drive better financial and patient outcomes.

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Qualifications

Preferred

• Experience in Healthcare, Dental and/or Orthodontic Operations.
• Experience with Eaglesfoft, CareStack, or similar software preferred.

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Knowledge, Skills & Abilities

• Results-oriented with strong financial acumen.
• Effective team builder, motivator, and coach.
• Skilled in time management, prioritization, and communication.
• Patient advocatewith empathy, ethics, and flexibility.
• Proficient in data-driven decision-making, operational processes, and technology.
• Strong interpersonal, oral, and written communication skills.
• Ability to handle confidential information with discretion.