Operations Manager

Ironclad Powered by Mersino; Milford (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Ironclad Powered by Mersino, a national provider of liquid storage and environmental rental solutions, seeks an Operations Manager to drive operational success and safety initiatives. You will implement KPIs and SOPs, train staff, and collaborate with branch and regional leaders to optimize fleet and labor utilization.

Responsibilities include quarterly inventory counts, capacity planning for UOR growth, and ensuring on‑time, high‑quality service.

Qualifications

• Bachelor's degree preferred in a relevant field.
• 5+ years of leadership in manufacturing/operations.
• Proven ability to manage cross‑department relationships with execs and field leadership.
• Experience leading continuous improvement initiatives.
• Strong attention to detail with focus on quality and performance.
• Excellent customer presentation and communication skills.
• Experience in leasing or logistics/transportation is a plus.

Responsibilities

• Drive operational success and safety initiatives.
• Oversee safety training and KPI/SOP implementation.
• Collaborate with Branch/Regional Managers and corporate teams to meet KPIs.
• Optimize fleet and labor utilization to meet demand.
• Conduct quarterly inventory counts of fleet, rolling stock, and PPE.
• Utilize capacity planning for UOR growth and VAPS inventory.
• Train and monitor staff on Standard Work Instructions.
• Ensure on‑time, cost‑effective, high‑quality service delivery.
• Lead branch assessments and drive continuous improvement.

Skills

Leadership in ops

Cross‑functional collaboration

Continuous improvement

Project management

Attention to detail

Customer presentation & communication

Diversity & matrix organizations

MS Office & CRM (Salesforce)

MS Project (plus)

SAP (plus)

Education

Bachelor's degree preferred

Tools

Salesforce

MS Project

SAP

Job description

About Ironclad Powered by MersinoIRONCLAD powered by Mersino is a national provider of liquid storage, dewatering, and environmental rental solutions serving the energy, industrial, petrochemical, and construction markets. Formed through the merger of Ironclad Environmental and Mersino Dewatering, the combined company operates a multi-branch network across Texas, Louisiana, California, the Upper Midwest, and other key industrial regions, delivering rental fleet, engineered water management, and liquid containment solutions to customers who depend on uptime, safety, and technical expertise.About the Job:The Operations Manager is responsible for driving the operational success of the business. This role oversees safety initiatives and training, while implementing and evaluating key performance indicators and standard operating procedures. Success will be achieved by executing both short- and long-term strategies to enhance operational excellence in safety, quality, delivery, cost control, and inventory management.Key Responsibilities:Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements.Implement and maintain standard work instructions with strong training and communication initiatives.Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet Key Performance Indicators (KPIs).Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.Utilize capacity planning tools to support Unit on Rent (UOR) growth and manage Value Added Products and Services (VAPS) inventory.Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation.Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support.Lead periodic branch assessments to evaluate performance and drive training and development.Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.Ensure on-time deliveries, returns, and high product quality (<60-day calls and First Time Quality).At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at Ironclad Environmental Solutions; Apply Today!Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. At Ironclad Environmental Solutions, you can build a rewarding career and provide exceptional service in the process. The opportunity to advance your career is one click away at Ironclad Environmental Solutions. Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you! Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the EmployerJob Qualifications:Bachelor's degree preferred, with relevant field experience.5+ years of leadership in manufacturing operations, including budget management and executing business strategies.Proven ability to manage cross-departmental relationships and work with executive and field leadership.Experienced in leading continuous improvement initiatives.Capable of managing multiple projects in a dynamic, fast-paced environment.Strong attention to detail, focused on improving quality and performance.Excellent customer presentation and communication skills.Experience in leasing (e.g., construction materials, auto-leasing) or related industries like logistics or transportation.Ability to work in culturally diverse, matrixed organizations.Proficient in MS Office and CRM software (Salesforce); experience with MS Project and SAP is a plus.