Operations Manager

Aptive Environmental, LLC; Michigan; On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Company vehicle provided

Gas card provided

Company iPhone provided

Health, Dental, Vision

Life insurance

Pet insurance

401K with employer match

Paid holidays & PTO

Advancement opportunities

Vibrant culture

Job summary

Aptive Environmental, LLC seeks an experienced Operations Manager for the Grand Rapids, MI area. The role focuses on leading service-center operations, optimizing labor, payroll, and staffing while ensuring top-tier customer service and profitability.

Ideal candidates have 3+ years in management and a business-related degree, with a valid US driver’s license and a clean driving record. Competitive compensation, benefits, and growth opportunities available.

Qualifications

• At least 3+ years experience in management or a related degree field.
• General understanding of Profit and Loss.
• US driver’s license valid for 3+ years with clean driving record.
• Drug test and background check required; licenses/certificates as needed.

Responsibilities

• Oversee customer and employee retention and service center EBITDA.
• Balance labor utilization with production to optimize efficiency.
• Manage inventory and fleet within the service center.
• Direct hiring activities and coordinate with recruiting lead.
• Payroll administration for Service Professionals and supervisors.
• Set clear vision, track performance, and drive improvements.
• Collaborate with Regional Ops and Continuous Improvement teams.
• Deliver excellent customer service to clients.

Skills

People management

Payroll management

Hiring & staffing

Leadership

Education

Bachelor's degree in business, marketing, finance, or related field

High School diploma (preferred)

Job description

Location and Job Family

Location Zip Code: 49321-8351 Job Family: Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Grand Rapids, MI area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.

What we offer

• Competitive annual salary $90,000-105,000/year
• Performance bonus
• Company vehicle provided
• Company gas card provided
• Company iPhone provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities

• Responsible for customer retention, employee retention, and service center EBITDA
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Responsible for all inventory and fleet within the service center
• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead
• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
• Set a clear vision and expectations for the work group
• Strive to achieve high operational efficiency and effective labor management
• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
• Execute plans provided for improvement and report progress
• Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals
• Meet KPI standards
• Work with talent team for hiring needs
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Regional Manager
• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training
• Deliver excellent customer service to potential and existing customers

Qualifications

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.
• Preferred a high school diploma or related education.
• General understanding of Profit and Loss.
• A US driver’s license that has been valid for a minimum of 3 years is required
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• A drug test and background check will be performed on all new hires
• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

About Us: Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool. Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started. To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed™.

Aptive is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us: Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry‑leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor’s Top 100 US workplaces and is currently ranked one of Entrepreneur Magazine’s Best Companies in America. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.