Operations Manager

Bertelsmann; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life

401(k) with company matching up to 6%

Paid time off & holidays

Flexible Spending Accounts

Voluntary benefits (legal, financial)

Employee Assistance Program

Tuition reimbursement & scholarships

Job summary

Arvato is a leading global 3PL service provider in supply chain management and e-commerce. The Outbound Operations Manager will oversee daily production and distribution, ensuring safety, quality, reliability, and cost objectives across the facility.

Leadership of front-end staff is essential for seamless operations and customer-facing excellence. The role emphasizes driving improvements, adhering to metrics, and communicating effectively with customers, while maintaining a safe and compliant

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Must possess ability to function in a high-pressure, fast-moving environment.
• Experience developing, motivating, and leading cross functional teams.

Responsibilities

• Monitor and adjust processes to meet schedules, priorities, and shipping needs.
• Recommend improvements to methods, equipment, and quality while ensuring standards.
• Provide training on company policies to employees.
• Monitor time and attendance records of direct reports.
• Develop employees through performance reviews and training, plus hiring processes.
• Execute business review prep and track action items.
• Serve as key communication link between operations and customers.
• Create or use metrics to verify operations are under control.
• Abide by safety and hygiene regulations; follow 5S guidelines.
• Additional tasks to ensure efficient, safe, clean environment.

Skills

Leadership

Cross-functional teams

Analytical

Customer service

Education

Bachelor’s Degree or equivalent

Tools

SAP

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

The Outbound Operations Manager at Arvato manages daily production and distribution activities for the entire facility. The Outbound Operations Manager must display a thorough understanding of the customer requisition process, ensuring adherence to safety, quality, reliability, and cost objectives. Additionally, they will be responsible for overseeing the front-end staff involved in this process, necessitating strong leadership and organizational skills to ensure seamless operations.

YOUR TASKS

• Monitor and adjust processes to meet production schedules, due dates, priorities, shipping requirements, and handle peak volumes.
• Recommend improvements to production methods, equipment performance, and product quality, while ensuring compliance with production, quality, reliability, and safety standards.
• Provide support and training on company policies to employees.
• Monitor time and attendance records of direct reports.
• Develop employees through performance reviews, ongoing training, and by managing the hiring process, evaluations, disciplinary actions, and performance counseling.
• Execute all business review preparation, responsible for all action logs and items resulting from business reviews.
• Serve as key communication link between operations and all customers.
• Create or use existing metrics to verify operation is under control.
• Abide by all company safety and hygiene regulations.
• Follow and maintain 5S Program and guidelines.
• Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Must possess ability to function in a high-pressure, fast-moving environment.
• Experience developing, motivating, and leading cross functional teams.

Preferred Qualifications / Skills:

• Customer service and operation experience.
• Proven leadership capabilities with ability to interact easily with individuals at all levels and functions, both within and outside the organization.
• Must be motivated, analytical, and articulate.
• Proactive in driving improvement processes.
• 1-3 yrs experience with SAP

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Job Segment

Logistics, Operations Manager, Supply Chain Manager, Compliance, Front End, Operations, Legal, Technology