MA - Department Manager

Uncharted; Hudson, Northern (MA, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

The Paper Store in Hudson, MA is seeking a Department Manager to drive sales and deliver exceptional customer experiences. You will lead a high-performing team, train staff, manage payroll within budget, and uphold visual and operational standards.

Responsibilities include coaching, product knowledge sharing, and ensuring compliance with company policies while maintaining a positive store environment and strong customer relationships.

Qualifications

• Proven ability to multi task while attending to customers.
• Adapt to and lead change to meet sales goals.
• Proficient with Microsoft Office and POS systems.
• Flexible schedule including nights, weekends and holidays.
• Strong leadership and team-building capabilities.
• Excellent communication and customer service.

Responsibilities

• Model GUEST service approach and deliver World Class Service.
• Greet customers warmly and understand their needs.
• Explain product features and benefits with in-depth knowledge.
• Train staff and coach for performance and growth.
• Lead store operations: opening/closing, sales floor, schedules.
• Maintain professional appearance and dress code adherence.
• Support promotions, POS transactions, and signage accuracy.
• Foster a positive work environment and ethical behavior.

Skills

Customer service

Multi-tasking

Leadership

Attention to detail

Tools

POS systems

Microsoft Office

Job description

Job Details

Job Location: 0006 - Hudson, MA - HUDSON, MA 01749

Position Type: Full-Time/Part-Time

Salary Range: $17.00 - $19.00 Hourly

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional attire, demeanor, appearance and compliance to company dress code required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the POS
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

JOB REQUIREMENTS:

• Previous experience in specialty retail is preferred
• Demonstrate an ability to multi task while being attentive to customers
• Ability to adapt to and lead change
• Proficient in using Microsoft Office and POS Systems
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader, in a team environment
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to work autonomously while paying strong attention to detail
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Willingness to travel to new store openings, store remodels, etc.

TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.