Operations Manager

Macy's; Martinsburg (WV); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Leadership development

Job summary

Macy’s is seeking a Manager, Operations for the Automated Customer Fulfillment Center in Martinsburg, WV, to oversee day-to-day distribution activities and lead hourly staff. The role focuses on achieving facility and organizational goals through strong leadership, collaboration, and continuous improvement.

This position requires building high-performing teams, analyzing metrics, managing inventory, and coordinating with IT and other departments to optimize safety, quality, and service levels.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Heavy lifting, constant movement, standing for long periods and ability to lift at least 50 lbs.
• Flexible schedule including days, evenings, weekends, holidays.

Responsibilities

• Oversee a department in a distribution facility with focus on meeting or surpassing goals and targets.
• Build high-performing teams by guiding and supporting hourly colleagues.
• Generate reports for management on key metrics.
• Ensure safety, cost control, quality, processing standards, flexibility, reliability, and execution of plans.
• Conduct presentations to senior management as needed.
• Continuously analyze work processes to identify optimization opportunities and implement improvements.
• Cultivate a culture of superior customer service and success.
• Collaborate with peers to ensure clear communication and handoffs between shifts.
• Establish and maintain procedures and metrics to ensure customer satisfaction.
• Manage all aspects of inventory control.
• Review analyses of activities, costs, operations, and forecast data.
• Create a safe work environment with Safe/Smart practices and safety programs.
• Collaborate with IT to improve operations and service levels.
• Foster an inclusive environment and strong team relationships.
• Other duties may be assigned.

Skills

Leadership

Analytical thinking

Communication

Business acumen

Education

Bachelor’s degree or equivalent

Job description

Job Overview

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.

• This role is based in our Automated Customer Fulfillment Center in Martinsburg, West Virginia
• This is a Friday - Sunday 6:00 AM-6:30 AM shift.
• We are looking for someone who is a strong leader, developer and mentor of others and has experience working in an automation building
• Looking for someone who can add to a strong and positive work culture and loves to collaborate and learn from others as well.
• In this role, you will report to our Director, Operations who runs the entire shift and you will be leading hourly colleagues

What You Will Do

• Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.
• Builds high performing teams by providing guidance and support for all hourly colleagues.
• Generate reports for management to keep them informed on key metrics.
• Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
• Conduct presentations to senior management as needed.
• Continuously analyze work processes to identify optimization opportunities and implement improvements.
• Cultivate a work culture dedicated to superior customer service and success.
• Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
• Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
• Manage all aspects of inventory control.
• Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
• Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
• Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.

Analytical and Problem-Solving: Continuously analyze work processes, identifying optimization opportunities and implementing improvements. Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.

Communication and Interpersonal: Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.

Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule, including days, evenings, weekends, holidays.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.