Operations Manager

LE080 BWC Terminal Holdings LLC; Manchester (NH); On-site; USD 70,000 - 110,000; Full time

Job summary

LE080 BWC Terminal Holdings LLC in Manchester, NH is seeking an Assistant Terminal Manager to support the Terminal Manager in achieving business goals by leading staff, coordinating operations, and ensuring safety and regulatory compliance.

You will supervise terminal personnel, assist in recruiting and training, manage budgets and maintenance programs, coordinate vessel transfers, and prepare routine management reports for leadership.

Qualifications

• Bachelor's degree in related field preferred or equivalent related work experience.
• Sufficient terminal related experience to effectively work as the Assistant Terminal Manager.
• TWIC eligible.
• 2nd class B boiler’s license preferred.
• Knowledge of staff management and ability to manage equipment.
• Ability to write reports and interpret documents (regulations, blueprints, bids).
• Proficient in Microsoft Office software.
• Ability to create and monitor budgets and cost estimates.
• Project management knowledge.
• Experience with contractors and vendors.

Responsibilities

• Directly supervise terminal staff and coordinate time off requests.
• Assist Terminal Manager with staff recruitment, training, performance management, compensation, and discipline.
• Develop, implement, and manage PM program for terminal equipment.
• Coordinate vessel transfers, loading/unloading, and related logistics.
• Prepare and submit management reports.
• Assist in defining project scope, cost estimates, and goals.
• Ensure compliance with policies, procedures and regulations.
• Promote Responsible Care and safety throughout operations.

Skills

Staff management

Safety compliance

Project management

Budgeting

Contractor management

MS Office

Communication

Report writing

Education

Bachelor's degree or related experience

TWIC eligibility

2nd class B boiler’s license

Tools

MS Office

Job description

Purpose

Responsible for providing assistance to the Terminal Manager in meeting the business goals of the Company by helping to manage the staff, customers, productivity, and safety of the Terminal.

Duties and Responsibilities

• Directly supervises and coordinates the activities of the terminal staff, including time off requests.
• Assists the Terminal Manager with staff recruitment, training, performance management, compensation, and discipline.
• Observes and makes recommendations regarding the efficiency of the Terminal’s operational processes.
• Assists in planning and coordinating customer service activities in consultation with the Terminal Manager and regional staff.
• Acts as prime contact for customers in conjunction with the Terminal Manager.
• Develops, implements, and manages mandatory regulatory records.
• Ensures that all record keeping is in compliance with regulations and laws.
• Develops, implements, and manages a Preventative Maintenance (PM) program for all terminal operating equipment.
• Ensures that all equipment not in operating order is taken out of production and that repairs and maintenance of equipment is timely resolved.
• Assists the regional HSSE representative in developing, implementing and enforcing company policies and procedures to promote and ensure a safe and environmentally responsible workplace.
• Approves contractor qualifications in consultation with the HSE department.
• Conducts safety meetings and inspections.
• Works with Human Resources to ensure compliance with company policies and procedures and/or bargaining unit contracts as well as local, state, and federal laws.
• Coordinates activities with Human Resources to ensure that recruitment, retention, employee relations, performance management, and other human resource issues are effectively and efficiently carried out.
• Ensures all vessel transfer loads/discharges are carried out per company policies and regulations, including ensuring appropriate product level in loading/unloading, coordinating the logistics and movement of vessels, and directing tank cleaning waste logistics.
• Responsible for reviewing and submitting terminal expenses and accurately tracking revenues and customer billing.
• Assists the Terminal Manager in defining the scope, cost estimate and goal of projects.
• Assists the Terminal Manager with the management of the projects, including RFPs/bids, budget monitoring, vendor/contractor managing, specs monitoring, and compliance issues.
• Conducts customer and regulatory audits and inspections.
• Prepares and timely submits various management reports.
• Plans and completes special projects as assigned by management, including serving on company committees.
• Demonstrates commitment to the Responsible Care system.
• Effectively communicates the policies and procedures of Responsible Care to stakeholders.
• Promotes Responsible Care throughout BWC Terminals (The Company).
• Interacts and communicates with staff and co‑workers in a professional and appropriate manner and responds to and gives feedback in a respectful and positive manner.
• Takes the initiative to identify problems, uses judgment to find appropriate solutions and follows through on resolving issues in a timely manner.
• Supports team efforts, actively works to generate respect and enthusiasm, cooperates with others, and actively learns from other team members.
• Reports to work on time prepared to perform the duties of the position and willing to perform the duties as workload necessitates.
• Works with Terminal personnel to satisfy all The Company and payroll record timekeeping initiatives to include accurate hours submittal of worked time, PTO, time off without pay, etc.
• Researches any discrepancies and makes sure everyone is following The Company policy and procedures.
• Works with the appropriate department if workers compensation, personal medical leave, etc. are involved and requiring approval(s).
• Employee shall comply with applicable regulatory and company health, safety, environmental, and security requirements.
• Employee is expected to complete required training in a timely manner; perform duties in a safe and environmentally sound manner; and immediately report injuries/illnesses, environmental spills/releases, and any unsafe acts or conditions to supervision in support of continual improvement of the company's health, safety, environmental, and security performance.

Education, Training, Licenses, Minimum Experience, Skills, Licenses, and Qualifications

• Bachelor's degree in related field preferred or equivalent related work experience.
• Sufficient terminal related experience to effectively work as the Assistant Terminal Manager.
• 2nd class B boiler’s license preferred.
• Must be TWIC eligible.
• Knowledge of and ability to manage staff.
• Knowledge of and skill in operating equipment.
• Ability to use hand/power tools.
• Ability to wear safety equipment, including respirator, safety shoes, goggles, gloves and similar equipment.
• Ability to read, analyze, and interpret documents (regulations, policies, reports, bids, etc.), blueprints, drawings.
• Ability to write reports, correspondence, and procedures.
• Ability to effectively present information, communicate with, and respond to questions and complaints from staff, co‑workers, management, and customers.
• Proficient in Microsoft Office software.
• Ability to create and monitor budgets and skill in cost estimates.
• Project management knowledge.
• Experience and ability in working with and evaluating contractors and subcontractors and similar vendors.
• Knowledge of pertinent laws and regulations.
• Customer service focus.
• Ability to communicate effectively, verbally and in writing with customers and co‑workers.
• Ability to write reports/documents.
• Ability to interact with others in a professional and appropriate demeanor, work effectively with a diverse group of individuals and maintain effective working relationships with staff and customers.
• Ability to manage multiple tasks and meet deadlines.
• Ability to work independently with general direction from supervisor.
• Capable of reporting to work on time prepared to perform duties of the position and willingness to perform duties as workload necessitates.
• Ability to carry out the duties of this position while helping the company to meet its mission and while adhering to policies, procedures and regulations, especially safety regulations.

Working Conditions / Physical Requirements

While performing the duties of this position, the individual is often exposed to a variety of weather conditions, including rain and heat/cold, noise, fumes, grease, oil, noxious odors, cleaning chemicals, paints, glues, and solvents. Approximately 30% of the workday is outdoors. The position involves standing, bending, stooping, walking, and climbing. Frequently the employee is required to kneel, bend, crawl, crouch, push, pull, lift, or twist. Occasionally the employee is required to lift or exert force of more than 50 pounds. Frequently, the employee is required to lift or exert force of up to 25 pounds. Specific vision ability required is close vision of 20 inches or less and vision ability of greater than 3 feet.

Equal Employment Opportunity Statement

BWC Terminals provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.