Operations Manager

Threadneedle group; Leawood, Northern (KS, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

In-office collaboration

Job summary

Ameriprise Financial in Leawood, KS is seeking an Operations Leader to oversee branch operations, client service delivery and staff performance. You will manage resources, drive efficiency and support advisors in achieving business goals.

Lead, coach and mentor a team, coordinate with branch leadership on plans and marketing events, and maintain reporting, budgeting and compliance to ensure excellent client experiences and sustainable growth.

Qualifications

• Bachelor's degree or equivalent.
• 5–7 years relevant experience.
• Supervisory experience with HR policies and labor laws.
• Excellent written and verbal communication; motivates team.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to communicate with all levels of the organization.
• Detail oriented with strong math and analytical skills.
• Good organizational and time management skills.
• Process oriented; works well in a team.
• Proficient with standard business software applications.

Responsibilities

• Manage activities that support business results, revenue growth, client experience and efficiencies in practice.
• Lead, coach, mentor and provide performance management for direct reports.
• Partner with Branch Manager to ensure advisor business plans are completed and marketing events are tracked.
• Assist advisors in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions.
• Prepare and summarize client meetings; schedule, craft agendas, provide follow-up.
• Provide general administrative duties such as answering phones, processing reports, preparing correspondence, setup files, etc.
• Build, manage, analyze reports and branch vitals.
• Review advisor expense reports, branch P&L, budgeting, reporting/correcting errors, identify expense reduction opportunities.
• Lead real estate and facilities initiatives.
• Hire and allocate staff; conduct 1:1s with staff.

Skills

Communication skills

Time management

Analytical skills

Organizational skills

People management

HR policy knowledge

Detail orientation

Office software

Education

Bachelor's degree or equivalent

Job description

## Operations ManagerApply: On-Site: Leawood, Kansas: Full time: Posted Yesterday: End Date: October 15, 2026 (7 days left to apply): R26\\_4065**About Our Company**We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.**Job Description**Do you have leadership experience and want to advance your career with an industry-leading firm? If so, we want you to join our team as an Operations Leader! Ameriprise Financial is America’s leader in financial planning and ranked #1 in customer loyalty. As an Operations Leader, you will be responsible for all operational processes that support business objectives and assist advisors in serving their clients. Leverage your strong leadership skills by managing branch staff (including Registered Client Service Associates and non-registered Client Service Associates), working directly with employee advisors, and partnering with additional branch leaders. Looking to advance your career further through licensing? We are dedicated to your career development through training, mentoring and licensing support — it's all about helping you optimally develop to reach your full potential! At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way; if you thrive in an environment where you can help others and create a positive impact on a client’s overall experience, we invite you to take your career to the next level by applying to join our team today!**Key Responsibilities*** Manage activities that support business results, revenue growth, client experience and efficiencies in practice. Manage resources to achieve business results, including revenue and client acquisition targets. Partner with Branch Manager to ensure advisor business plans are completed and marketing events are tracked and measured.* Assist advisors in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions. Prepare and summarize client meetings by scheduling and confirming meetings, crafting an agenda and summary of meeting, escorting clients to advisors office and providing follow-up. Prepare and ensure new business paperwork processes are successfully filled out. Provide general administrative duties such as answering phones, processing reports, preparing correspondence, setup files, etc.* Build, manage, track and analyze reports and branch vitals. Review advisor expense reports, branch P & L, budgeting, reporting/correcting errors, identify and implement expense reduction opportunities. Partner with Registered Principal to ensure compliance support is established and training needs are met. Lead real estate and facilities initiatives.* Lead, coach, mentor and provide performance management for direct reports. Partner with Senior Operations Leader and Regional Director of Operations to determine staffing needs; request, hire and allocate staff. Conduct 1:1s with staff.**Required Qualifications*** Bachelors degree or equivalent.* 5 - 7 years relevant experience required.* Previous successful supervisory experience including knowledge of HR policies and labor laws.* Excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results.* Ability to manage multiple priorities in a fast-paced environment with little or no supervision and strong organizational/time management skills.* Able to communicate with all levels within the organization.* Detail orientated, strong math, and analytical skills. Good organization and time management skills.* Process oriented and can work with a team. Proficient with standard business software applications. **Preferred Qualifications*** Series 7 or ability to obtain within 150 days.* State securities agent registration (S3 or S66) or ability to obtain within 150 days. **Visa Sponsorship**Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). **In-Office Collaboration**We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.**Full-Time/Part-Time**Full time**Exempt/Non-Exempt**Exempt**Job Family Group**Business Support & Operations**Line of Business**AAG Ameriprise Advisor Group*Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.*