Operations Manager

Booz Allen Hamilton; Leavenworth (KS); On-site; USD 77,500 - 176,000; Full time

Job summary

Booz Allen Hamilton in the United States seeks an experienced Operations Manager to lead training and program delivery for Defense Department clients. The role focuses on analyzing operations, driving process improvements, and ensuring DoD-compliant financial and contracting standards.

You will manage cross-functional teams, track metrics, and brief senior leadership on performance and risk while coordinating with training centers and external partners to meet contract deliverables.

Qualifications

• 8+ years of experience in government contracting and program or financial management roles.
• 5+ years of experience with the DoD.
• Experience making contract-execution decisions in a government office environment.
• Experience with quality control or assurance frameworks for training and service delivery.
• Experience with full-spectrum cost management, ODC tracking, and monthly cost-report preparation.
• Experience with Service Contract Reporting (SCR) via SAM.gov and generating Estimate at Completion forecasts.
• Experience negotiating and administering data rights under FAR and DFARS.
• Experience with Microsoft Office and contract management systems such as Deltek Costpoint or SAP.
• Secret clearance (or eligibility to obtain).
• Bachelor’s degree in Business Administration, Finance, or Contract Management.

Responsibilities

• Analyze client operating environments and identify opportunities for improvement.
• Facilitate workshops, design data collection plans, and conduct root-cause, SIPOC, fishbone, FMEA, trend, and future state analyses.
• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross-functional teams, including instructional designers, logistics specialists, and subject-matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Manage budget forecasting, expense tracking, and reconciliation in compliance with DoD financial regulations.
• Identify operational risks, implement mitigation strategies, and update the program risk register.
• Facilitate procurement of training materials, facilities, and contractor support, ensuring contract deliverables are met.
• Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.
• Serve as primary liaison to external partners such as training centers, service branches, or industry to align program objectives.

Skills

Program management

Government contracting

DoD experience

Cost management

SCR via SAM.gov

Contract management systems

Microsoft Office

Education

Bachelor’s degree in Business Administration/Finance/Contract Management

Tools

Deltek Costpoint

SAP

Job description

Operations Manager

We are seeking an experienced Operations Manager to effective manage training and program delivery for our Defense Department clients. The role involves analyzing current operations, driving process improvements, coordinating cross-functional teams, and ensuring compliance with DoD financial and contracting standards.

Responsibilities

• Analyze client operating environments and identify opportunities for improvement.
• Facilitate workshops, design data collection plans, and conduct root‑cause, SIPOC, fishbone, FMEA, trend, and future state analyses.
• Develop and maintain integrated master schedules for training exercises, workshops, and capability demonstrations.
• Coordinate cross‑functional teams, including instructional designers, logistics specialists, and subject‑matter experts.
• Track program metrics, prepare status reports, and brief senior leadership on performance and risk.
• Manage budget forecasting, expense tracking, and reconciliation in compliance with DoD financial regulations.
• Identify operational risks, implement mitigation strategies, and update the program risk register.
• Facilitate procurement of training materials, facilities, and contractor support, ensuring contract deliverables are met.
• Lead continuous process improvement initiatives to optimize resource use and streamline PMO workflows.
• Serve as primary liaison to external partners such as training centers, service branches, or industry to align program objectives.

Qualifications

• 8+ years of experience in government contracting and program or financial management roles.
• 5+ years of experience with the DoD.
• Experience making contract‑execution decisions in a government office environment.
• Experience with quality control or assurance frameworks for training and service delivery.
• Experience with full‑spectrum cost management, ODC tracking, and monthly cost‑report preparation.
• Experience with Service Contract Reporting (SCR) via SAM.gov and generating Estimate at Completion forecasts.
• Experience negotiating and administering data rights under FAR and DFARS.
• Experience with Microsoft Office and contract management systems such as Deltek Costpoint or SAP.
• Secret clearance (or eligibility to obtain).
• Bachelor’s degree in Business Administration, Finance, or Contract Management.

Preferred

• Excellent stakeholder management, briefing, and communication skills.

Security Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). This range is one component of our total compensation package. Benefits include health, life, disability, financial, retirement, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Full‑time and part‑time employees working at least 20 hours a week are eligible for Booz Allen’s benefit programs.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.